075600335-4-4-2023-15-AS-YFLS-CSKSAT-20230607134251

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 075600335
Report Date: 04/04/2023
Date Signed: 04/04/2023 04:51:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2022 and conducted by Evaluator Lizette Francisco

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20220719144146

FACILITY NAME:	REUTLINGER COMMUNITY, THE		FACILITY NUMBER:	075600335
ADMINISTRATOR:	KAUR, RAMANDEEP		FACILITY TYPE:	741
ADDRESS:	4000 CAMINO TASSAJARA		TELEPHONE:	(925) 648-2800
CITY:	DANVILLE	STATE: CA	ZIP CODE:	94526
CAPACITY:	120	CENSUS: 63	DATE:	04/04/2023
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	Julie Mammad, Executive Director		TIME COMPLETED:	05:05 PM

ALLEGATION(S):

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Facility staff interfering with resident sleeping

INVESTIGATION FINDINGS:

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On 4/4/2023 starting at 10:40 AM, Licensing Program Analyst (LPA) L. Francisco arrived unannounced to conduct complaint investigation for the above allegations. LPA met with Executive Director, Julie Mammad and Director of Social Service, Caroline Allen and explained the purpose of the visit.

During the course of the investigation, LPA obtained information, collected documents, and interviewed staff and residents. It was alleged facility staff interfering with resident sleeping. Based on information obtained by complainant, staff are slamming the doors in the middle of night. However, LPA interviewed 4 residents and 4 of 4 residents stated staff does not disturb residents in the middle of their sleep.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided to Executive Director.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Harpreet Humpal	TELEPHONE: (510) 285-3928
LICENSING EVALUATOR NAME: Lizette Francisco	TELEPHONE: (510) 286-4201
LICENSING EVALUATOR SIGNATURE:	DATE: 04/04/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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