075600335-12-9-2024-15-AS-YFLS-DC2VTL-20241217154320

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 075600335
Report Date: 11/27/2024
Date Signed: 12/09/2024 12:06:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Alona Gomez

COMPLAINT CONTROL NUMBER: 15-AS-20240718145544

FACILITY NAME:	REUTLINGER COMMUNITY, THE		FACILITY NUMBER:	075600335
ADMINISTRATOR:	MAMMAD, JULIE		FACILITY TYPE:	741
ADDRESS:	4000 CAMINO TASSAJARA		TELEPHONE:	(925) 648-2800
CITY:	DANVILLE	STATE: CA	ZIP CODE:	94526
CAPACITY:	120	CENSUS: 77	DATE:	11/27/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Executive Director, Julie Mammad		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff mistreated resdient
Resident was prevented from accessing their food

INVESTIGATION FINDINGS:

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On 11/27/2024 at 9:00 AM, Licensing Program Analyst (LPA) A Gomez arrived unannounced to deliver findings in regard to the allegations above. LPA met with Executive Director (ED), Julie Mammad and explained the purpose of the visit.

During the investigation the LPA interviewed S1, S2, S3, S4, and ED on 7/30/2024. S1, S2, and S3 relayed similiar stories to LPA. S1, S2, S3 all stated that S5 would "bully" the residents and that they would make mean nicknames for the clients and write it in their charts. However upon review of charts LPA found no evidence of such entries.

Report continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20240718145544

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: REUTLINGER COMMUNITY, THE	FACILITY NUMBER: 075600335
	VISIT DATE: 11/27/2024

NARRATIVE

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While interviewing S1, S2, and S3 LPA observed that there were chats on WhatsApp between all the caregivers including S5. However LPA was unable to obtain proof of the claims made by S1, S2, and S3 and their accounts appeared rehersed, leading LPA to question their credibility.

LPA also interviewed the ED. ED acknowledged prior issues between S5 and S1, S2, and S3. ED described S5 as assertive but stated that they were always respectful and attentive to residents. ED noted that S5's assertiveness would sometimes rub other staff the wrong way. LPA also attempted to interview S4 but S4 stated that they had never worked with S5. S4 stated that they had no relevant knowledge to contribute regarding S5. LPA was unable to interview any residents as they all reside in memory care and have dementia.

LPA also discussed with the ED if there were any incidents or reports regarding R1, R2, and R3 and found that any allegations made regarding these residents were internally investigated and that none of the investigations were substantiated and no injuries were ever found on any of the residents in care. LPA was unable to find any time that residents were not allowed to access their food besides through the interviews with S1, S2, and S3 whom LPA questioned their credibility.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/27/2024

LIC9099 (FAS) - (06/04)

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