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13 | On 12/04/2023 at 1:24 PM, Licensing Program Analyst (LPA) J. Sampair performed an unannounced complaint visit pertaining to the allegation above. The LPA informed the Executive Director (ED) Kelli Greene of the purpose of the visit upon entry.
The complaint alleges that staff do not ensure a comfortable living environment for residents due to the noises of Resident 2 (R2)'s pet. At 1:29 PM, the ED stated, and a review of the records confirmed, that R2's Responsible Party, Witness 1 (W1), did not disclose having a pet at lease signing and that it was brought to R2's room without notification. The ED has been actively working with W1 to remove the pet since first notification of the disturbance on 11/21/2023.
Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that staff do not ensure a comfortable living environment for residents. Therefore, the allegation is UNSUBSTANTIATED.
Exit interview conducted with the ED and a copy of this report was provided via email. |