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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 075700624
Report Date: 07/29/2026
Date Signed: 07/29/2026 12:55:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2026 and conducted by Evaluator Julia Placencia
COMPLAINT CONTROL NUMBER: 52-CC-20260727104026
FACILITY NAME:PRIMROSE SCHOOL OF SAN RAMONFACILITY NUMBER:
075700624
ADMINISTRATOR:LILIA TALAMANTESFACILITY TYPE:
860
ADDRESS:18080 SAN RAMON VLY BL STE 120TELEPHONE:
(925) 430-5269
CITY:SAN RAMONSTATE: CAZIP CODE:
94583
CAPACITY:243CENSUS: 57DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Lilia TalamantesTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Unqualified staff are supervising children
INVESTIGATION FINDINGS:
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On July 29, 2026 at 9:00am, Licensing Program Analyst (LPA) Julia Placencia arrived unannounced for the Initial 10-Day Complaint Investigation regarding the allegation above. LPA met with Director Lilia Talamantes. There were 57 children (5 infants, 11 toddlers, 36 preschoolers and 5 school age) and 13 staff members present today. LPA toured classrooms, made observations and reviewed staff files. It has been determined that the school age staff member does not have any units and was in the classroom alone with five school age children.

Based on observations, interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in additional civil penalties. Exit interview conducted with Director Lilia Talamantes. A Notice of Site Visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20260727104026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF SAN RAMON
FACILITY NUMBER: 075700624
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/14/2026
Section Cited
CCR
101516.2(a)(b)
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101516.2(a)In addition to Section 101216.1, the following shall apply(b) As an alternative educational prerequisite, a school-age child care teacher may, pursuant to Health and Safety Code Section 1597.21, substitute 20 training hours for each of the required units of education in Section 101216.1. Units and
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Director shall submit a plan detailing how she will ensure a qualified teacher will be in the classroom at all times. Submit plan by due date of 8/14/26.
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training hours may be combined to meet the total educational requirement (12 units or 240 training hours, or any combination thereof). This requirement is not met as evidenced by: a staff member with no units was observed teaching school age children alone, which
poses a personal rights risk to children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2