079200001-8-26-2025-15-AS-HHUL-DL6RPW-20250903131236

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 079200001
Report Date: 08/26/2025
Date Signed: 08/26/2025 02:36:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Laura Hall

COMPLAINT CONTROL NUMBER: 15-AS-20250731084345

FACILITY NAME:	SPRINGHILL HOME		FACILITY NUMBER:	079200001
ADMINISTRATOR:	REGINA D. LIM		FACILITY TYPE:	735
ADDRESS:	1387 SPRINGHILL DRIVE		TELEPHONE:	(925) 427-7870
CITY:	PITTSBURG	STATE: CA	ZIP CODE:	94565
CAPACITY:	6	CENSUS: 5	DATE:	08/26/2025
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Regina Lim, Administrator		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff threatening to hit client in care

Staff threatened resident with eviction

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 8/26/2025 at 2:20pm, Licensing Program Analyst (LPA), L. Hall arrived unannounced to deliver a complaint finding for the allegations above. LPA met with Regina Lim, Admnistrator, and explained the reason for the visit.

During the course of the investigation the Department conducted interviews with staff, clients, obtained and reviewed records. Based on the investigation the above allegations are unsubstantiated.

Allegation: Staff threatening to hit client in care.

Based on interview with W1 staff threaten to hit client. W1 stated up until this time none of clients had never been hit. W1 was able to confirm dates of

Continued on LIC9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Laura Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 15-AS-20250731084345

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: SPRINGHILL HOME	FACILITY NUMBER: 079200001
	VISIT DATE: 08/26/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued from LIC9099.

of threat. LPA interviewed all five (5) clients. All clients stated that they have never been hit. Four (4) of the five (5) stated they hadn’t heard any staff threaten to hit a client. One (1) client stated he was threatened. LPA interviewed S1 and S2. Both stated no one threatened any of the clients. W2 stated that there had been a change in staff and one of the client’s wasn’t handling it too well and as far as he knows there hadn’t been any altercation between the staff and any of the clients.

Allegation: Staff threatened resident with eviction.

Based on interview with W1 staff threaten to evict a client. C1 stated during interview that S1 threatened to evict him but did not provide any paperwork. C1 stated nothing else has been said or done about the eviction. During interviews with the other four (4) resident, all claim they never heard or have been threatened with eviction.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Laura Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2