079200131-9-18-2025-15-AS-BFOG-DLU4KT-20250924191054

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 079200131
Report Date: 09/18/2025
Date Signed: 09/18/2025 03:14:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Lori Alexander-Washington

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20250918133540

FACILITY NAME:	PATHWAY, THE		FACILITY NUMBER:	079200131
ADMINISTRATOR:	SHELDON, MICHELE		FACILITY TYPE:	772
ADDRESS:	550 PATTERSON BLVD.		TELEPHONE:	(925) 938-8050
CITY:	PLEASANT HILL	STATE: CA	ZIP CODE:	94523
CAPACITY:	16	CENSUS: 12	DATE:	09/18/2025
		UNANNOUNCED	TIME BEGAN:	01:46 PM
MET WITH:	Michele Sheldon, Administrator		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff did not provide adequate supervision resulting in client touching another client(s)

INVESTIGATION FINDINGS:

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On 09/18/2025 starting at 1:46 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct initial 10-day complaint visit for the above allegation. LPA were greeted by Administrator, Michele Sheldon and explained the purpose of the visit.

During visit, LPA requested and obtained a copy of resident roster, staff roster and staff schedules for Sept. and Oct. '25. LPA interviewed Staff (S) and Clients (C).

LIC9099- C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Lori Alexander-Washington
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20250918133540

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: PATHWAY, THE	FACILITY NUMBER: 079200131
	VISIT DATE: 09/18/2025

NARRATIVE

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LIC9099-C (Page 2)

Allegation: Staff did not provide adequate supervision resulting in client touching another client(s)
Finding: Unsubstantiated

On 09/15/2025, LPA L. Alexander interviewed W1 stated that C1 stated at around 12am that day, C2 came to their room and was rubbing on their thighs. C1 told C2 to stop 3 times before they would stop. C1 stated that this made them feel uncomfortable. C1 stated that there were no staff doing rounds and checking rooms.

On 09/18/2025 LPA L. Alexander interviewed C1 that stated the other day, C2 came to their room at midnight while they were asleep and C2 was rubbing their thigh, massaging their knee and touching their leg. C1 stated that they told C2 to stop, go to their room and leave them alone. C1 stated that C2 finally left them alone. C1 stated that they felt uncomfortable. LPA interviewed C2 that stated they use to hug C2 and C3 but didn't know that there was a policy of no more touching clients. C2 stated that they went to C1's room to wake them up and didn't think it matter because C1 is my friend. C2 stated that they were only rubbing C1's leg only to try to wake them up. C2 stated that they had a meeting with S2 on a previous incident to discuss boundaries. C2 stated that they don't talk to C1 anymore. LPA interviewed S1 that stated on 09/16/2025 they had a discussion to go over boundaries and not to enter into each others room. S1 further stated that they started doing 15 minute Q-checks on C2. C3 was out in the community so wasn't available to interview. S2 was not available to be interviewed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Lori Alexander-Washington
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

LIC9099 (FAS) - (06/04)

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