079200131-3-25-2026-15-AS-GLUK-DWMLM7-20260804085214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 079200131
Report Date: 03/25/2026
Date Signed: 03/25/2026 04:58:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Lori Alexander-Washington

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20251215111907

FACILITY NAME:	PATHWAY, THE		FACILITY NUMBER:	079200131
ADMINISTRATOR:	SHELDON, MICHELE		FACILITY TYPE:	772
ADDRESS:	550 PATTERSON BLVD.		TELEPHONE:	(925) 938-8050
CITY:	PLEASANT HILL	STATE: CA	ZIP CODE:	94523
CAPACITY:	16	CENSUS: 8	DATE:	03/25/2026
		UNANNOUNCED	TIME BEGAN:	11:25 AM
MET WITH:	Michele Sheldon, Campus Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Licensee did not ensure sufficient staffing to assist residents with care needs in a timely manner.

INVESTIGATION FINDINGS:

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On 12/17/2025, at 11:25 AM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced to conduct an subsequent visit for the above allegation. LPAs met with Campus Administrator, Michele Sheldon, and explained the reason for the visit.

During the course of the investigation, LPA interviewed Staff (S) and Clients (C). Documents obtained Register of Facility Persons Served, Staff Roster (LIC 500), Staff Schedules (Dec '25 - Mar '26), Wellness Checks and 24 Hour High Visibility Check (Examples), Terminix Work Order (12/11/25), R1's Face Sheet, Admissions Agreement, Physician Report, Appraisal Needs and Services, Med List, and Incident Reports.

LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Lori Alexander-Washington
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20251215111907

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: PATHWAY, THE	FACILITY NUMBER: 079200131
	VISIT DATE: 03/25/2026

NARRATIVE

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LIC9099-C (Page 2)

On 12/19/2025, Licensing Program Analyst (LPA) L. Alexander interviewed Witness 1 (W1), who stated that there is only one staff member on the night (NOC) shift. W1 reported that when residents call out for assistance, staff are asleep. W1 further stated that Client 1 (C1) complains about individuals entering their room and alleged that there is no staff available during nighttime hours.

On 03/25/2026, LPAs interviewed Clients 1 through 8 (C1–C8). All clients reported that staff are present and available during the day, evening, and night shifts. C1–C8 stated that when assistance is needed, staff respond and address their care needs in a timely manner. No clients expressed concerns regarding insufficient staffing or delays in care.

On 03/25/2026, LPAs interviewed Staff 1 through 3 (S1–S3). All staff stated that coverage is maintained on all shifts, including the night shift. Staff reported that two staff members are scheduled for the NOC shift. Staff 2 (S2) stated that at the start of their shift, they receive a report from NOC staff regarding overnight events, including resident behaviors.

LPAs reviewed staff schedules from December 2025 through March 2026, which reflect sufficient staffing levels across all shifts, including two staff scheduled for the NOC shift.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited during this visit. An exit interview was conducted, and a copy of this report was provided to the Administrator, Michele Sheldon.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Lori Alexander-Washington
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

LIC9099 (FAS) - (06/04)

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