079200307-1-27-2026-15-AS-BFOG-DRE525-20260217183346

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 079200307
Report Date: 01/27/2026
Date Signed: 01/27/2026 12:20:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2025 and conducted by Evaluator Carol Fowler

COMPLAINT CONTROL NUMBER: 15-AS-20250430144138

FACILITY NAME:	CHRISJELL ADULT CARE SERVICES		FACILITY NUMBER:	079200307
ADMINISTRATOR:	ANNA LISA G. LAZARO		FACILITY TYPE:	735
ADDRESS:	748 SEACLIFF COURT		TELEPHONE:	(510) 541-5234
CITY:	RODEO	STATE: CA	ZIP CODE:	94572
CAPACITY:	6	CENSUS: 6	DATE:	01/27/2026
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	LISA SORINARO, CAREGIVER		TIME COMPLETED:	01:04 PM

ALLEGATION(S):

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Staff member physically abused resident in care.
Staff cut resident's hair without resident's permission.

INVESTIGATION FINDINGS:

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On 01/27/2026 at12:15pm, Licensing Program Analyst (LPA), Carol Fowler arrived unannounced to deliver complaint findings for the allegations above.

LPA met with Lisa Sorinaro, Caregiver and explained the reason for the visit.
During the course of the investigation, the Department toured the facility, conducted interviews with Witness 1 (W1), Staff 1 (S1) , Staff 2 (S2), Staff 3 (S3) and Resident 1 (R1), Resident 2 (R2) and Resident 3 (R3), LPA reviewed and received a copy of staff and facility roster, physicians reports for R1, R2 and R3, admission agreements, Appraisal needs and service plans, and resident appraisals.
CONTINUE ON LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Carol Fowler
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20250430144138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: CHRISJELL ADULT CARE SERVICES	FACILITY NUMBER: 079200307
	VISIT DATE: 01/27/2026

NARRATIVE

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CONTINUE FROM LIC 9099
Allegation: Staff member physically abused resident in care.
Investigation Finding: unsubstantiated.

During the investigation LPA interviewed S1, S2, W1, W2 and C1. S1 reported That one has behavioral issues and may become upset and refused to follow staff guidance. When upset and having behavioral issues C1 may destroy whatever C1 has C1 hands on, C1 will throw items, hit the walls rip clothing and also property destruction, staff attempt to redirect C1 either to C1 bedroom or to the yard where C1 enjoys gardening in order to help C1 calm down. S1 reported that C1 has a history of making false statements. C1 has previously made untrue statements including a claim that C1 was afraid of C1s father. S1 Stated that C1 also made a claim that there was a staff member at the day program that was abusive towards C1, there was a meeting and it was reported that the staff member had never worked with C1. S1 stated that S1 is 110% sure that S2 would not hit C1, S1 described S2 as a good person and stated that C1 is also a good person and that the two have a positive personal connection S1 also stated that S2 cuts C ones hair every two to three months and also goes on outings with S2 on the weekends bowling movies and other activities. Have you with S2 report that 2 has never been able to see one or any stated that C1 an S2 are good together C1 has also stated that they are best friends. S2 stated that on the weekends S2 takes day one out into the community and some occasions they're in the backyard gardening and the two work well together, S2 stated that C1 interacts well with other residents S2 stated that C1 has behaviors but when that happens S2 redirects C1 with one settings, gardening or directing C1 bedroom. W one reported that W2 informed the one that C1 was complaining that C1 was hit in the stomach at the facility where C1 lives. W 1 took C1 out on a short walk and asked C1 what happened at the boarding care home. W1 stated that C1 informed W one that staff punched C1 in the stomach and ripped C ones shirt W1 also stated that C1 clinched C1's fist, W1 asked to see C1 stomach area and W1 reported there was no bruising our scars. W1 Also reported that C1 informed W1 that S2 gave C1 a buzz cut without C1's permission. W2 reported that C1 reported to W2 that C1 was getting hit and shoved and punched in the stomach and C1 was afraid of that happening again at the facility, W2 then reported the incident to W1.

CONTINUE ON LIC 9099C2

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Carol Fowler
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20250430144138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: CHRISJELL ADULT CARE SERVICES	FACILITY NUMBER: 079200307
	VISIT DATE: 01/27/2026

NARRATIVE

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CONTINUE FROM LIC 9099C

C1 Forwarded that S2 hit C1 in the stomach and C1 lift it up C ones shirt clenched his fists and demonstrated being hit in the stomach LPA did not witness any bruising or scarring. C1 reported that C1 has a haircut and see one stated that C1 likes the haircut, C1 pulled off C1's hat and said yes C1 likes the haircut. Therefore, this allegation is UNSUBSTANTIATED

Allegation: Staff cut resident's hair without resident's permission.

Investigation Finding: unsubstantiated.

During the investigation LPA interviewed S1, S2, W1 and C1. S1 Recorded that two cuts C1 hair approximately every three months and that the haircuts are requested by C1. S1 stated that C1's hair grows long between haircuts and C1 wanted the haircut. S1 reported that S2 cuts C1's hair outside the facility S1 stated that C1 had C1 haircut by S2 and see one was happy with the haircut at that time as well and C1 usually wears a hat. S2 stated that they cut see one's hair every other month and also uses an electric shaver to shave the client's face. S2 stated that as to informs the clients that S2 is ready to cut hair and the clients that wants their haircut will show up outside for the hair to be cut and face shaved. W1 reported that C1 informed W one that S2 gave C1A buzz cut without C1's permission. C1 reported that C1 likes see ones haircut and that S2 cut C ones hair.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove it; therefore, the allegations are UNSUBSTANTIATED.

No deficiencies cited during visit.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Carol Fowler
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2026

LIC9099 (FAS) - (06/04)

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