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32 | Allegation: Facility staff do not ensure residents are served food of good quality.
Investigation Finding: Unsubstantiated
During investigation, LPA interviewed reporting party (RP), staff (ADM, Kitchen Chef (KC)) and toured the kitchen and common dining areas. RP stated that she observed the soup was below lukewarm on 05/12/26 and that the coleslaw salad and dressing served on 05/15/26 during lunch were warm instead of cold. On 05/27/26. LPA toured the kitchen area and observed small fresh salad small bowls with plastic covers stored inside the refrigerator with thermostat reading at 40 deg F. KC stated fresh salads are always stored in the refrigerator until service starts for lunch/dinner and are not left sitting on the kitchen counter for long periods of time. LPA also observed that soups were cooked and stored hot in large pots with thermostat measured temperatures at 190 deg F. On 05/27/26 at 3PM, LPA interviewed random residents (R1, R2, R3) who stated they were satisfied with the quantity and quality of food served at the facility – soups were served hot and salads were served cold. ED stated she did not receive any complaints from residents or visitors regarding the quantity or quality of food served during meals at the facility. KC stated she regularly holds monthly food meetings at the end of each month with residents and did not receive any food complaints from residents (05/29/26, 06/26/26, 07/31/26). Although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation that facility staff do not ensure residents are served food of good quality was found to be unsubstantiated.
No deficiency cited during visit.
Exit interview and a copy of this report provided.
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