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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 079200615
Report Date: 02/06/2025
Date Signed: 02/06/2025 02:12:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Laura Hall
PUBLIC
COMPLAINT CONTROL NUMBER: 15-AS-20250204143147
FACILITY NAME:OPEN HOUSE CENTERFACILITY NUMBER:
079200615
ADMINISTRATOR:LOUISE MCCLELLANFACILITY TYPE:
775
ADDRESS:2600 STANWELL DRIVETELEPHONE:
(925) 349-4244
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:40CENSUS: 34DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Louise McClellan, Clinical DirectorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff are not meeting clients diapering needs
INVESTIGATION FINDINGS:
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On 2/6/2025 at 11:05am, Licensing Program Analyst (LPA), L. Hall arrived unannounced to conduct a complaint investigation and deliver complaint findings for the allegation above. LPA met with Louise McClellan, Clinical Director and explained the reason for the visit.

During the course of the investigation LPA conducted interviews with staff, obtained a copy of the facility roster, staff schedule, sign-in/out sheet, toileting schedule, blank admission agreement, and the individual program plans for C1, C2, C3, C4 and C5.

Allegation: Staff are not meeting clients diapering needs.

Based on staff interviews clients are changed twice a day or more if needed, and

Continued on LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Laura Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20250204143147
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: OPEN HOUSE CENTER
FACILITY NUMBER: 079200615
VISIT DATE: 02/06/2025
NARRATIVE
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Continued from LIC9099.

checked throughout the day. S1 stated there is a white board all staff use to notate specifics about the clients' day. The information from the white board is transferred to an excel spreadsheet for the facility. LPA reviewed excel sheet dated 1/29/2025 to 2/5/2025, that noted how many times a client was changed per day, if soiled clothing was sent home, if supplies were received, if there was a change in condition of the client, etc. The sign-in/out sheets dated 1/29/2025 to 2/5/2025 indicated which client left the program early and the time the client left. S1 also stated that the client's home will normally call if they are picking up the client early in order for the staff to change the client, however, the program does not always receive a call. Based on information obtained and records reviewed the facility is meeting clients diapering needs.

No deficiencies cited during visit.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Laura Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
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