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13 | On 01/13/2023 starting at 01:02 pm, Licensing Program Analyst (LPA) J. Clancy-Czuleger arrived unannounced to conduct complaint investigation for the above allegation. LPA met with Amabelle Amparo, Administrator and explained the purpose of the visit.
During the course of investigation, LPA obtained information, collected documents and interviewed staff and residents. Based off interviews with staff they had a routine pest control visit at the facility that came without notice due to it being routinely scheduled each year. Staff stated that normally this company calls before arriving and the staff would instruct residents to stay inside and keep the windows and door closed., but they did not call and inform the facility that they would be there.
Continued on 9099-C... |