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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 079201006
Report Date: 04/21/2021
Date Signed: 04/21/2021 09:37:17 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2021 and conducted by Evaluator Alicia Delmundo
COMPLAINT CONTROL NUMBER: 15-AS-20210412110611
FACILITY NAME:VIAMONTE AT WALNUT CREEKFACILITY NUMBER:
079201006
ADMINISTRATOR:MITCHELL, MELODYFACILITY TYPE:
741
ADDRESS:2801 SHADELANDS DRIVETELEPHONE:
(925) 954-2621
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:300CENSUS: 0DATE:
04/21/2021
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Melody Mitchell/Executive DirectorTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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-Facility not offering services they are advertising.

-Bathroom is inaccessible to residents with disabilities.

-Facility does not have an adequate evacuation plan.

-Housekeepers do not assist residents with trash disposal.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Delmundo called and spoke with Executive Director Melody Mitchell to investigate the above allegations. LPA informed that a complaint has been received and that due Shelter in Place Order by the Governor and directive by management to telework, the notification is done via televisit.

LPA conducted interviews. According to Melody, the facility comprises of a building that houses assisted living and independent units consistent with the facility sketch in Community Care Licensing (CCL) file. The facility accommodates prospective residents in touring the assisted living and independent units.

It was alleged that the facility is not offering services they are advertising, bathroom inaccessible to residents with disability, facility does not have an adequate evacuation plan and housekeepers do not assist residents with trash disposal. However, interview of the individual (PR) revealed PR toured the independent living unit of the facility which is not under the jurisdiction of the department’s CCL Division. Therefore the allegations are closed as unfounded.
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Bennett FongTELEPHONE: (510) 622-2621
LICENSING EVALUATOR NAME: Alicia DelmundoTELEPHONE: (510) 286-4201
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20210412110611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: VIAMONTE AT WALNUT CREEK
FACILITY NUMBER: 079201006
VISIT DATE: 04/21/2021
NARRATIVE
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A finding that the complaint is unfounded means that the allegations are false, could not have happened, and/or are without a reasonable basis. The complaint is therefore dismissed.

Exit interview conducted and copy of report provided via e-mail to Melody Mitchell.
SUPERVISOR'S NAME: Bennett FongTELEPHONE: (510) 622-2621
LICENSING EVALUATOR NAME: Alicia DelmundoTELEPHONE: (510) 286-4201
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2