079201030-2-12-2025-15-AS-BFOG-DEG3JY-20250304171819

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 079201030
Report Date: 02/12/2025
Date Signed: 02/12/2025 12:02:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2024 and conducted by Evaluator Carol Fowler

COMPLAINT CONTROL NUMBER: 15-AS-20240828083858

FACILITY NAME:	A&A HEALTH SERVICES SAN PABLO		FACILITY NUMBER:	079201030
ADMINISTRATOR:	RIDOLFI, ELEINA L		FACILITY TYPE:	735
ADDRESS:	13956 SAN PABLO AVE		TELEPHONE:	(510) 609-4040
CITY:	SAN PABLO	STATE: CA	ZIP CODE:	94806
CAPACITY:	225	CENSUS: 120	DATE:	02/12/2025
		UNANNOUNCED	TIME BEGAN:	11:43 AM
MET WITH:	HEATHER PAYNE, CLIENT CARE DIRECTOR		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff did not prevent the clients from having access to drugs while in care

INVESTIGATION FINDINGS:

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On 02/12/2025 at 11:43am, Licensing Program Analyst (LPA), Carol Fowler arrived unannounced to deliver complaint findings for the allegation above. LPA met with Heather Payne, Client Care Director and explained the purpose of the visit.

The Department interviewed C1 on 08/27/2024, who stated that clients have immediate access to marijuana and methamphetamine within the facility. C2 and C3 stated they have access to drugs within the facility. C2 and C3 stated clients bring drugs into the facility by hiding the drugs in their undergarments. The clients did not express a concern with the staff’s efforts in limiting access to drugs in the facility. Further, C1 stated that some clients hide substances in their undergarments when entering the facility so that staff would not be aware; and that staff do “a good job” to limit the presence of

Continue on LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Carol Fowler
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20240828083858

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: A&A HEALTH SERVICES SAN PABLO	FACILITY NUMBER: 079201030
	VISIT DATE: 02/12/2025

NARRATIVE

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continue from LIC 9099

substances by performing full pat down checks of clients returning to the facility and random room searches. Other clients stated that they have been provided drugs and alcohol by other residents, but did not provide specific details pertaining to dates and identities. The clients all stated their belief that the drugs and alcohol enter the facility without staff knowledge, but that staff will perform searches and seizures if they suspect a client of drug use. During investigation, the Department determined that the facility is a Social Rehabilitation operation, whereby clients can leave and return at will and that safety checks require client consent. Staff stated that they will perform a room search if it is suspected that a client shows signs of drug use. Items seized are destroyed and the incident reported to security staff. Facility protocols only authorize a visual inspection but not conduct hands-on searches. If substances are found and seized, a review of the subject client’s medical stability is performed. Staff stated that if a client is found to be distributing substances that the client is discharged. Staff stated that if large amounts of substances are found, the subject client is reported to the local police.

The Department has investigated this complaint and has determined that with the information obtained, it cannot be proven that the facility staff are purposefully not preventing drugs from entering the physical plant. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Carol Fowler
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2025

LIC9099 (FAS) - (06/04)

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