<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 079201116
Report Date: 08/11/2026
Date Signed: 08/11/2026 03:42:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2026 and conducted by Evaluator Alona Gomez
COMPLAINT CONTROL NUMBER: 15-AS-20260804134603
FACILITY NAME:IVY PARK AT SAN RAMONFACILITY NUMBER:
079201116
ADMINISTRATOR:MORGAN, OREISHAFACILITY TYPE:
740
ADDRESS:9199 FIRCREST LANETELEPHONE:
(949) 744-5200
CITY:SAN RAMONSTATE: CAZIP CODE:
94583
CAPACITY:162CENSUS: 157DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Business Office Director, Thaleana JonesTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff mismanage residents' medication
Staff are not following reporting requirements
Staff are not disposing of residents' medication properly
Unqualified staff are managing residents' medications
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/11/2026 at 9:30 AM, Licensing Program Analyst (LPA) A Gomez arrived unannounced to deliver findings regarding the allegations above. LPA met with Business Office Director Thaleana Jones and explained the purpose of the visit.

On 8/5/2026 LPA toured facility including memory care and conducted interviews. LPA obtained staff schedules, training documents, destruction logs for selected residents, and charting notes.

report continues on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 15-AS-20260804134603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: IVY PARK AT SAN RAMON
FACILITY NUMBER: 079201116
VISIT DATE: 08/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Pg. 2
On the allegation "Staff mismanage residents' medication " on 8/5/2026 at 10:47AM LPA interviewed the Health Service Director. LPA asked Health Service Director (HSD) to tell them about the med errors in July 2026. HSD stated that the only med error that they remembered happened on a Saturday in July. HSD states that a Health and Wellness nurse in memory care staff 3 (S3) called out so the only person available to pass meds would have been the Memory Care Director however no one passed morning meds. HSD looked backed in the calendar and confirmed that this incident happened 7/11/2026. On 8/5/2025 at 11:26AM LPA interviewed the Memory Care Director (MCD). MCD states that in July there were over 100 medication errors documented in the system labeled as missed meds. MCD states that a majority of the errors occurred on the same day (7/11/2026) due to there not being anyone on the floor to give the meds in memory care. MCD stated that R2's responsible party reported they were getting meds late which prompted the review. States that when the error was found on 7/15/2026 they notified the Executive Director (ED) as well as the Regional Memory Care specialist Rachel David. LPA also obtained copies of the electronic medication administration record E-MAR for all residents in Memory Care for the date 7/11/2026 as well as the missed meds log generated by the E-MAR . LPA observed that on 7/11/2026 7 residents (R1-R7) were listed as missed meds for that date. All other residents E-MAR had been signed off by the HSD as received for the morning medication pass although HSD states that all residents missed their morning medications. Based on interview and record review the allegation "Staff mismanage residents' medication" is substantiated.

On the allegation "Staff are not following reporting requirements" On 8/5/2026 LPA conducted interviews and a record review of all unusual incident reports (UIR's).When LPA interviewed MCD they stated that when the medication error was for 7/11/2026 found on 7/15/2026 they notified the ED as well as the Regional Memory Care specialist Rachel David. MCD states that they did not personally notify the residents family (rp's) or CCLD. On 8/5/2026 when LPA interviewed the ED the ED stated they called Licensing on 7/24/2026 to inform them of the med errors that occurred on 7/11/2026 and that they stated that they would be sending out the Unusual Incident reports however they never did. LPA was unable to verify if ED ever called Licensing in regard to the 7/11/2026 med error. ED states that they never notified the family of the med errors or the doctors of the residents. Therefore the allegation "Staff are not following reporting requirements" is substantiated.

Report continues on LIC9099-C
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 15-AS-20260804134603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: IVY PARK AT SAN RAMON
FACILITY NUMBER: 079201116
VISIT DATE: 08/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Pg 3.
On the allegation "Staff are not disposing of residents' medication properly" LPA reviewed records, made observations, and conducted interviews. On 8/5/2026 LPA observed in destroy bin among other medications an Abuterol inhaler. The inhaler was confirmed to belong to memory care resident R6. The inhaler was observed with 94 puffs remaining. LPA requested the destroy log for the inhaler as well as the MAR/Centrally Stored to show the prescription. LPA observed that R6 was still prescribed the inhaler and HSD came to the med room to help locate the destroy log. HSD states that there is no record for the inhaler in the destroy log. Therefore the allegation "Staff are not disposing of residents' medication properly" is Substantiated.

On the allegation "Unqualified staff are managing residents' medications" LPA conducted interviews and reviewed training records. On 8/5/2026 during an interview with the HSD the HSD stated that Activities assistant S2 has been shadowing medications and on one occasion administered memory care residents medication unsupervised because they had to go to AL (Date not provided). LPA requested training's related to Medication for S2 and HSD states that they do not have any records to provide. Therefore the allegation "Unqualified staff are managing residents' medications" is Substantiated.


Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D.

Exit interview conducted. Appeal Rights and a copy of this report provided.
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2026 and conducted by Evaluator Alona Gomez
COMPLAINT CONTROL NUMBER: 15-AS-20260804134603

FACILITY NAME:IVY PARK AT SAN RAMONFACILITY NUMBER:
079201116
ADMINISTRATOR:MORGAN, OREISHAFACILITY TYPE:
740
ADDRESS:9199 FIRCREST LANETELEPHONE:
(949) 744-5200
CITY:SAN RAMONSTATE:CAZIP CODE:
94583
CAPACITY:162CENSUS: 157DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Business Office Director, Thaleana JonesTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not safeguarding residents' private information
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/11/2026 at 9:30 AM, Licensing Program Analyst (LPA) A Gomez arrived unannounced to deliver findings regarding the allegations above. LPA met with Business Office Director Thaleana Jones and explained the purpose of the visit.

On 8/5/2026 LPA toured facility including memory care and conducted interviews. LPA obtained staff schedules, training documents, destruction logs for selected residents, and charting notes.

report continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 15-AS-20260804134603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: IVY PARK AT SAN RAMON
FACILITY NUMBER: 079201116
VISIT DATE: 08/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On the allegation "Staff are not safeguarding residents' private information" While at the facility LPA did not observe any unsecure records or resident information. LPA toured Memory Care as well as Assisted Living. All records observed were secured and locked away prior to review. Therefore the allegation Staff are not safeguarding residents' private information is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report to provided.
SUPERVISORS NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 15-AS-20260804134603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: IVY PARK AT SAN RAMON
FACILITY NUMBER: 079201116
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/18/2026
Section Cited
CCR
87411(a)
1
2
3
4
5
6
7
(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents, the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services.

This requirement was not met as evidence by:
1
2
3
4
5
6
7
By POC facility agrees to permanently schedule at least two med-techs per shift (not including members of leadership) for each department and submit schedules to CCLD.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not comply with the section cited above in not having any staff to administer memory care residents morning medications on 7/11/2026 which resulted in medication mismanagment due to all memory care residents missing their morning meds which posed an immedite health and personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 15-AS-20260804134603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: IVY PARK AT SAN RAMON
FACILITY NUMBER: 079201116
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/15/2026
Section Cited
CCR
87465(i)
1
2
3
4
5
6
7
(i) Prescription medications which are not taken with the resident upon termination of services, not returned to the issuing pharmacy, nor retained in the facility as ordered by the resident’s physician and documented in the resident’s record nor disposed of according to the hospice’s established procedures or which are otherwise to be disposed of shall be destroyed in the facility by the facility administrator and one other adult who is not a resident. Both shall sign a record, to be retained for at least three years, which lists the following:

This requirement was not me as Evidence by:
1
2
3
4
5
6
7
By POC Facility agrees to have all med-techs, and all members of the clinical team re-train in Incidental Medical and Dental Care by an approved CCLD vendor not previously used by the licensee of facility and provide training certificates to CCLD.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not comply with the section cited above in R6's medication having been destroyed and observed mixed in with destroyed medications in the memory care med room destroy bin while not having the required documentation or any documentation recording the destruction which posed a potential personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
08/18/2026
Section Cited
HSC
1569.69(a)(1)
1
2
3
4
5
6
7
(a) Each residential care facility for the elderly licensed under this chapter shall ensure that each employee of the facility who assists residents with the self-administration of medications meets all of the following training requirements:(1)In facilities licensed to provide care for 16 or more persons, the employee shall complete 24 hours of initial training. This training shall consist of 16 hours of hands-on shadowing training, which shall be completed prior to assisting with the self-administration of medications, and 8 hours of other training or instruction, as described in subdivision (f), which shall be completed within the first four weeks of employment.


This requirement was not me as Evidence by:
1
2
3
4
5
6
7
By POC facility agrees to audit all staff who are assisting with the self-administration of medications training records and remove all staff immediately who do not meet the requirements, provide the required training prior to allowing assisting with the self-administration of medications, and notify CCLD of the staff involved/retrained and who provided assistance with the self-administration of medications while other staff was being retrained.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not comply with the section cited above in S2 assisting with the self-administration of medications prior to meeting the above training requirements/ qualifications and having no training record available for review which posed a potential safety and personal rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 15-AS-20260804134603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: IVY PARK AT SAN RAMON
FACILITY NUMBER: 079201116
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/01/2026
Section Cited
CCR
87211(a)(1)(D)
1
2
3
4
5
6
7
(a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following:(1)A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case.(D)Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident.

This requirement was not met as evidence by
1
2
3
4
5
6
7
By POC facility agrees to have all care staff, med techs, and managment team retrain on reporting requirements by a CCLD approved vendor not previously utilized by the facility or licensee and provide all training certificates to CCLD.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not comply with the section cited above in not reporting the medication error as of 8/5/2026 that occured for all resident in memory care on 7/11/2026 in the morning to all of the required parties which posed an immedite personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Yvonne Flores-Larios
LICENSING EVALUATOR NAME: Alona Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 8