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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 079201226
Report Date: 04/15/2026
Date Signed: 04/15/2026 01:01:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2026 and conducted by Evaluator Jill Clancy-Czuleger
COMPLAINT CONTROL NUMBER: 15-AS-20260408162317
FACILITY NAME:ST LOUIS CARE HOMEFACILITY NUMBER:
079201226
ADMINISTRATOR:COLLADO, CHARMAINEFACILITY TYPE:
740
ADDRESS:921 ST LOUIS CTTELEPHONE:
(925) 954-7777
CITY:CONCORDSTATE: CAZIP CODE:
94518
CAPACITY:6CENSUS: 5DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Charmaine Collado, Licensee TIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure facility is free of pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
 On 04/15/2026 at 12:00 PM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger arrived unannounced to conduct a complaint visit. LPA explained the purpose of the visit with Administrator Charmaine Collado. During the initial 10-day complaint visit, LPA interviewed staff and residents, collected the pest control service report.

On the allegation:Staff does not ensure facility is free of pests
Based on interviews and observations the facility did have an incident with a rodent being in the building in Febuary of 2026. The facility called Ecoguard (pest control) and had the buliding serviced on March 6th 2026, and continued the service to come out monthly after that.

Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.Exit interview conducted and a copy of this report provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Jill Clancy-Czuleger
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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