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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 081303066
Report Date: 11/21/2025
Date Signed: 11/21/2025 09:48:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2025 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250702142000
FACILITY NAME:HEAD START - CRESCENT CITYFACILITY NUMBER:
081303066
ADMINISTRATOR:HAFLEY, GAYFACILITY TYPE:
850
ADDRESS:475 7TH STREETTELEPHONE:
(707) 464-1224
CITY:CRESCENT CITYSTATE: CAZIP CODE:
95531
CAPACITY:24CENSUS: 0DATE:
11/21/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Christy SnyderTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Neglect/Lack of Supervision led to child sustaining a serious injury
INVESTIGATION FINDINGS:
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On 11/21/2025 at 9:15 am, Licensing Program Analyst (LPA) Kiriko Lynch conducted a complaint inspection and met with Christy Snyder. The visit was conducted at the Northcoast Children’s Services main office, located at 1266 9th St. Arcata, CA 95521, due to the facility being closed permanently on 11/06/2025. It was alleged that a lack of supervision led to a child (C1) sustaining a broken femur. The allegation was investigated by the Department’s Investigation Bureau (IB), Investigator Bikramjit Birk.

On 7/8/25 the Department received records from the Site Supervisor including an incident report, roster, daily activity schedule, and photos of the playground. Photos show a plastic playground structure with wood chips underneath. The structure has two slides, and a step/platform which was approximately the height of a staff person’s knee (16-17 inches). On 10/29/25 a visit to the facility was made and additional photos of the playground were taken.

See next page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250702142000
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEAD START - CRESCENT CITY
FACILITY NUMBER: 081303066
VISIT DATE: 11/21/2025
NARRATIVE
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On 10/29/25 the Site Supervisor was interviewed. She stated that the ratio for toddlers (children 18-36 months) is 1 adult to 4 children. She stated that on 6/16/25, there were about 4 or 5 children that were climbing up the little slide then jumping off the small platform onto the wood chips. On C1’s fourth or fifth jump, C1 fell forward and started crying. Staff (S9) tried to check C1 for injuries, and could not see anything but could tell C1 was in pain. C1’s parent was called who showed up about 5 minutes later and took C1 for medical care.

2 Staff were interviewed on 10/29/25 and recalled the same account of how the injury occurred. S9 stated that she saw C1 jump off the platform when they were injured. C1 landed on his legs and immediately fell and started crying. S9 confirmed that C1 jumped off the lower platform and not the higher one.

Three former/current parents were interviewed by IB on 11/05/25. Parents stated they had no issues with care or supervision of their children at the facility, and that they received injury reports from staff regarding their children when injured.

Interviews with two children were attempted on 10/29/25, but all children in care were younger than three years old and not responsive to questions.

On 7/7/25 and 9/12/25 medical records for C1 were received and reviewed. On 10/20/25 a medical professional (W4) was interviewed. W4 stated that the injury could be consistent with the way it reportedly happened.

Based on the information obtained during the investigation, it was found that there were at least two staff on the playground supervising children when the injury occurred, and the facility was operating in ratio. It could not be determined whether the injury was purely accidental or could have been prevented. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the finding is unsubstantiated.

Exit interview was conducted and report was reviewed with the facility representative Christy Snyder. Appeal rights were provided.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2