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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 090309074
Report Date: 04/22/2025
Date Signed: 04/22/2025 11:16:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250311095407
FACILITY NAME:GEORGETOWN HEAD STARTFACILITY NUMBER:
090309074
ADMINISTRATOR:ENGLISH, MARIAFACILITY TYPE:
850
ADDRESS:6530 HARKNESS STREETTELEPHONE:
(530) 295-4515
CITY:GEORGETOWNSTATE: CAZIP CODE:
95634
CAPACITY:20CENSUS: 13DATE:
04/22/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Maria EnglishTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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staff spoke inappropriately to day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Soleil Marx met with Facility Representative, Maria English, for the purpose of delivering findings to a complaint investigation alleging that staff spoke inappropriately to day care children. The purpose of today's inspection was explained.

Throughout the course of the investigation, LPA made observations of staff/child interactions, reviewed records, and conducted interviews with staff, authorized representatives, and children.

It was determined by staff and children interviews, that a staff member has yelled at their own child in the presence of daycare children on at least one occasion, which is a violation of the child's and other children's personal rights. Interviews corrobrated the allegation that staff spoke inappropriately to day care children .

Based upon evidence obtained through interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250311095407
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: GEORGETOWN HEAD START
FACILITY NUMBER: 090309074
VISIT DATE: 04/22/2025
NARRATIVE
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One type A Title 22 deficiency is being cited on the attached LIC9099 D page.

Licensee was informed that this report dated 04/22/2025 documents a Type A citation which shall be posted for 30 consecutive days. The Licensee shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report reviewed with the Facility Representative. Appeal rights were provided. A notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20250311095407
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: GEORGETOWN HEAD START
FACILITY NUMBER: 090309074
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/23/2025
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons...This requirement was not met, as evidenced by:
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Facility Representative (FR) will conduct staff training on personal rights requirements and re-directing techniques. FR will ensure proper on-boarding training will take place for new staff. FR will submit training material and signed attendance log to LPA Marx by POC due date.
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Based on interview, the above requirement was not met by staff yelling in the presence of daycare children, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3