092700750-7-13-2026-59-AS-LMUZ-DVYPGA-20260714111801

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 092700750
Report Date: 07/13/2026
Date Signed: 07/13/2026 12:13:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260513120408

FACILITY NAME:	OAKMONT OF EL DORADO HILLS		FACILITY NUMBER:	092700750
ADMINISTRATOR:	ROGERS, CHAD		FACILITY TYPE:	740
ADDRESS:	2020 TOWN CENTER WEST WAY		TELEPHONE:	(916) 467-8330
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	129	CENSUS: 91	DATE:	07/13/2026
		UNANNOUNCED	TIME BEGAN:	11:50 AM
MET WITH:	Administrator Brian Bankson		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff are mismanaging residents medication

INVESTIGATION FINDINGS:

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On 7/13/2026, Licensing Program Analyst (LPA) Lavinia Muscan arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Brian Bankson.

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows:Based on resident interviews, staff interviews, and a review of facility records, there was insufficient evidence to support the allegation. Documentation reviewed, including medication administration records, indicated that staff followed the physician’s orders and the facility’s medication administration procedures. Interviews with staff and the resident were consistent with the documentation reviewed. Therefore, the allegation that staff did not administer the resident’s medication as prescribed is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Exit interview conducted. Report left with facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260513120408

FACILITY NAME:	OAKMONT OF EL DORADO HILLS		FACILITY NUMBER:	092700750
ADMINISTRATOR:	ROGERS, CHAD		FACILITY TYPE:	740
ADDRESS:	2020 TOWN CENTER WEST WAY		TELEPHONE:	(916) 467-8330
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	129	CENSUS: 91	DATE:	07/13/2026
		UNANNOUNCED	TIME BEGAN:	11:50 AM
MET WITH:	Administrator Brian Bankson		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff are not providing adequate food service for residents
Staff are not providing a comfortable environment for residents
Staff are not keeping residents documents updated
Staff did not respond to the residents pendant call in a timely manner
Facility is not kept free of pests

INVESTIGATION FINDINGS:

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Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 59-AS-20260513120408

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OAKMONT OF EL DORADO HILLS	FACILITY NUMBER: 092700750
	VISIT DATE: 07/13/2026

NARRATIVE

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Staff are not providing adequate food service for residents
The Department conducted interviews and reviewed facility records, including menus, food service logs, and related documentation. The investigation did not reveal any evidence to support that staff failed to provide adequate food services. Information obtained during the investigation indicated that meals were provided in accordance with established menus and dietary requirements, and that food service operations were conducted consistent with facility procedures. There were no observations, documentation, or credible statements to substantiate the allegation. Therefore, the allegation is determined to be UNFOUNDED.
Staff are not providing a comfortable environment for residents
Based on resident interviews, there is insufficient evidence to support the allegation. Residents consistently reported that staff are welcoming, helpful, and kind. Residents also stated they are happy living at the facility and feel comfortable in the environment. No evidence was obtained to indicate that staff failed to provide a comfortable living environment for residents. Therefore, the allegation is determined to be unfounded. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.
Staff are not keeping residents documents updated
Based on documents obtained and statements reviewed, the department determined the Licensee ensured that a complete and current record, including Admission Agreement, Needs and Service plan, Physician’s report etc. was maintained for residents in care. Therefore, the allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not respond to the residents pendant call in a timely manner
The Department conducted interviews and reviewed facility records, including incident reports, care logs, and related documentation. The allegation did not reveal any evidence to support staff failed to respond timely to residents’ alerts. Information obtained during the investigation indicated that staff responded appropriately and within required time frames when alerted by residents. There were no observations, documentation, or credible statements to substantiate the allegation. Therefore, the allegation is determined to be UNFOUNDED.
Facility is not kept free of pests
Based on documents obtained and statements reviewed, the department determined that there was insufficient evidence that the facility is not kept free of pests. The facility representative stated that the pest control company comes in monthly, and more often as needed. Four (4) staff and three (3) residents were interviewed and stated they have not seen any pests at the facility. During 05/19/2026 and 06/23/2026 visits, the facility was toured and documentation from the pest control company was provided. Therefore, the above allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.
Exit interview conducted. Report left with facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

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