093608580-3-8-2024-03-CC-NDUY-D3ARLY-20240312130756

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093608580
Report Date: 03/08/2024
Date Signed: 03/08/2024 02:08:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2024 and conducted by Evaluator Soleil Marx

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20240129133215

FACILITY NAME:	KINDERCARE LEARNING CENTER - PARK (PS)		FACILITY NUMBER:	093608580
ADMINISTRATOR:	PERLE,ROBYN		FACILITY TYPE:	850
ADDRESS:	3959 PARK DR.		TELEPHONE:	(916) 939-0391
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	116	CENSUS: 77	DATE:	03/08/2024
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Veronica Galvan		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff handled daycare children in a rough manner
Staff yell at children in care
Staff force daycare children to nap
Staff do not ensure children are properly supervised
Facility is unsanitary

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Soleil Marx met with Director, Veronica Galvan, for the purpose of conducting an unannounced consecutive complaint investigation inspection to deliver findings for the above allegations. The purpose of today's inspection was explained.

Throughout the course of investigation, LPA made observations of the facility environment, teacher/child interactions, classroom management, reviewed relevant documentation, and conducted interviews with staff, children, and authorized representatives.

LPA observed staff interacting and guiding children in a calm, positive manner and using a respectful tone of voice.
LPA observed activity spaces are set up to easily maintain visual supervision of all areas. LPA observed staff maintaining supervision by spacing out within the environment, utilizing small group activities, responding to children’s needs, and intervening when necessary.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil Marx	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 03/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20240129133215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - PARK (PS)	FACILITY NUMBER: 093608580
	VISIT DATE: 03/08/2024

NARRATIVE

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LPA determined through observation and interview that children are encouraged to stay on their cots for the duration of nap time, however children are not forced to sleep. Children who do not sleep are offered quiet activities such as books and quiet activity boxes on their cot or can spend time in the office or an alternate classroom when available.

LPA observed surfaces, floors, and activity spaces appeared to be clean throughout the facility. LPA determined by interview and documentation that bathrooms and toys are cleaned by staff throughout the day as needed and a hired custodian deep cleans surfaces, floors, and bathrooms 5 days a week after hours.

Staff, children, and parent interviews did not reveal information that would collaborate with the allegations.

LPA did not obtain any pertinent evidence through observation, record review, or interview during the investigation to prove the above allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted. Report reviewed with Director, Veronica Galvan. Appeal rights were provided. No citations were issued.

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil Marx	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 03/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2024

LIC9099 (FAS) - (06/04)

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