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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093624710
Report Date: 01/08/2025
Date Signed: 01/09/2025 07:55:36 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20241203131606
FACILITY NAME:SMART START PRESCHOOL CAMERON PARKFACILITY NUMBER:
093624710
ADMINISTRATOR:BOOTH, SHANNAHFACILITY TYPE:
850
ADDRESS:2558 GREENWOOD LANE SUITE ATELEPHONE:
(916) 303-0851
CITY:CAMERON PARKSTATE: CAZIP CODE:
95682
CAPACITY:38CENSUS: 31DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
07:25 AM
MET WITH:Shannah Booth/Jacklyn ToddTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff do not ensure proper teacher-child ratios are maintained.

INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director (D), Shannah Booth, to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, and outdoor play areas.

Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, reviewed documentation, and conducted interviews. During today's visit at around 8:27AM, LPA observed 25 children in care with 2 staff, and no other staff available to step in to help ensure proper preschool ratio of 1 to 12. LPA observed outdoor play with 1 staff and 13 children in care until Director came in to help around 8:50AM.

Based on LPA's observation and interview, it was determined that the staff do not ensure proper teacher to child ratios are maintained. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED. continued on LIC9099-C...



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20241203131606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SMART START PRESCHOOL CAMERON PARK
FACILITY NUMBER: 093624710
VISIT DATE: 01/08/2025
NARRATIVE
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A Type A deficiency is issued on the attached LIC9099-D page. Director shall provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. Exit interview was conducted with Director, appeal rights were provided, and A Notice Of Site Visit was given to Director, who will post it where visible to parents/guardians for 30 days. A signed Acknowledgement of Receipt of the Licensing Report (LIC9224) must be placed in the child's file for verification.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20241203131606

FACILITY NAME:SMART START PRESCHOOL CAMERON PARKFACILITY NUMBER:
093624710
ADMINISTRATOR:BOOTH, SHANNAHFACILITY TYPE:
850
ADDRESS:2558 GREENWOOD LANE SUITE ATELEPHONE:
(916) 303-0851
CITY:CAMERON PARKSTATE: CAZIP CODE:
95682
CAPACITY:38CENSUS: 31DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
07:25 AM
MET WITH:Shannah BoothTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff do not have proper qualifications.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director, Shannah Booth, to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, and outdoor play areas.
Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, reviewed documentation, and conducted interviews. On initial investigation dated 12/10/24, LPA reviewed staff files including transcripts, and observed that all preschool staff are qualified.

LPA observation and documentation, failed to corroborate the allegation that staff do not have proper qualifications. Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore, they are UNSUBSTANTIATED.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20241203131606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: SMART START PRESCHOOL CAMERON PARK
FACILITY NUMBER: 093624710
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/09/2025
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
This requirement was not met as evidenced by:
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Director stated they will schedule another teacher to come in at 8:15AM to ensure proper teacher to child ratio. LPA will conduct a Plan Of Correction visit.
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During today's visit at around 8:27AM, LPA observed 25 children in care with 2 staff, and no other staff available to step in to help ensure proper preschool ratio of 1 to 12. LPA observed outdoor play with 1 staff and 13 children in care until Director came in to help around 8:50AM.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4