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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093624710
Report Date: 04/08/2025
Date Signed: 04/08/2025 04:01:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250304164729
FACILITY NAME:SMART START PRESCHOOL CAMERON PARKFACILITY NUMBER:
093624710
ADMINISTRATOR:TODD, JACKLYNFACILITY TYPE:
850
ADDRESS:2558 GREENWOOD LANE SUITE ATELEPHONE:
(916) 303-0851
CITY:CAMERON PARKSTATE: CAZIP CODE:
95682
CAPACITY:38CENSUS: 20DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Jacklyn ToddTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff is commingling day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Jacklyn Todd, to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, and outdoor play areas.
Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, and conducted interviews. It was alleged that Staff is commingling day care children. Witness and interview statements revealed that on at least one occasion, a child from the infant license was taken to a preschool classroom due to staffing issue. Based on witness and interview statements, it was determined that Staff is commingling day care children. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED.

A Tittle 22 deficiency is issued on the attached LIC9099-D page. Exit interview was conducted with Director, appeal rights were provided, and A Notice Of Site Visit was given to Director, who will post it where visible to parents/guardians for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250304164729
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: SMART START PRESCHOOL CAMERON PARK
FACILITY NUMBER: 093624710
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/08/2025
Section Cited
CCR
101161(a)
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101161 Limitations on Capacity (a)A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. This requirement was not met, as evidenced by:
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Director informed LPA that they closed their infant license and ceased operations on 03/21/25, and LPA received letter of closure/non operation from licensee today. Deficiency cleared at time of LPA visit.
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Director did not comply with the section cited above as witness and interview statements revealed that on at least one occasion, a child from the infant license was taken to a preschool classroom due to staffing issue, which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250304164729

FACILITY NAME:SMART START PRESCHOOL CAMERON PARKFACILITY NUMBER:
093624710
ADMINISTRATOR:TODD, JACKLYNFACILITY TYPE:
850
ADDRESS:2558 GREENWOOD LANE SUITE ATELEPHONE:
(916) 303-0851
CITY:CAMERON PARKSTATE: CAZIP CODE:
95682
CAPACITY:38CENSUS: 20DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Jacklyn ToddTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff does not provide adequate supervision to day care children.
Staff are allowing children to utilize play equipment that is not age appropriate.
Staff does not ensure facility operates in ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Jacklyn Todd, to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, and outdoor play areas.
Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, and conducted interviews. It was alleged that Staff does not provide adequate supervision to day care children, Staff are allowing children to utilize play equipment that is not age appropriate, and Staff does not ensure facility operates in ratio. Staff interviews revealed that they accompany children to the bathroom, and director is available to help in classroom as needed. They have not observed infants use preschool playground equipment, and ensure they are in ratio since last LPA visit. Parent interviews stated no concerns regarding supervision and care of their children. Statements and interviews were inconsistent to corroborate the allegations Staff does not provide adequate supervision to day care children, Staff are allowing children to utilize play equipment that is not age appropriate, and Staff does not ensure facility operates in ratio.
continued on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20250304164729
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SMART START PRESCHOOL CAMERON PARK
FACILITY NUMBER: 093624710
VISIT DATE: 04/08/2025
NARRATIVE
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LPA observation and interviews failed to corroborate the allegations Staff does not provide adequate supervision to day care children, Staff are allowing children to utilize play equipment that is not age appropriate, and Staff does not ensure facility operates in ratio. Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore, they are UNSUBSTANTIATED.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4