097004177-6-9-2025-59-AS-LMUZ-DHLVB5-20250613161658

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 097004177
Report Date: 06/09/2025
Date Signed: 06/09/2025 11:31:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20250317144735

FACILITY NAME:	PONTE PALMERO		FACILITY NUMBER:	097004177
ADMINISTRATOR:	PILEGAARD, LANDON		FACILITY TYPE:	740
ADDRESS:	3083 PONTE MORINO DRIVE		TELEPHONE:	(530) 677-9100
CITY:	CAMERON PARK	STATE: CA	ZIP CODE:	95682
CAPACITY:	250	CENSUS: 168	DATE:	06/09/2025
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Administrator Landon Pilegaard		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff sexually abused residents while in care.
Facility does not have adequate staffing to meet residents' needs.

INVESTIGATION FINDINGS:

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On June 9, 2025, Licensing Program Analyst (LPA) Lavinia Muscan arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Landon Pilegaard.

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

**Report continued on 9099-C**

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Lavinia Muscan	TELEPHONE: 916-263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20250317144735

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PONTE PALMERO	FACILITY NUMBER: 097004177
	VISIT DATE: 06/09/2025

NARRATIVE

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Staff sexually abused residents while in care.
During the course of the investigation, R1’s details of the incident was inconsistent. Based on R1’s medical records, R1 has diminished mental functions including dementia and schizoaffective disorder. The Sheriff’s Office conducted an investigation and were unable to substantiate the allegation based on lack of evidence and inconsistent statements made by R1. Additionally, the descriptions R1 provided of the suspect were inconsistent. Based on interviews conducted and records reviewed, there is insufficient evidence that staff sexually abused residents while in care.

Facility does not have adequate staffing to meet residents' needs.
Based on three (3) staff interviews, three (3) resident interviews, and record review, department was able to determine that there is adequate staffing to meet resident’s needs. Staff and residents were asked if there is adequate staffing. Nearly all persons said that there is adequate staffing and that all resident care needs are being met. Staff and residents could not provide a list of resident needs that were not provided or being met.

Based upon the information obtained during investigation, the above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted. Report left with facility.

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Lavinia Muscan	TELEPHONE: 916-263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025

LIC9099 (FAS) - (06/04)

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