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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 097005102
Report Date: 07/02/2026
Date Signed: 07/02/2026 11:53:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 59-AS-20260626151610
FACILITY NAME:OPPORTUNITY ACRES INC.FACILITY NUMBER:
097005102
ADMINISTRATOR:WAGNER, MICHELLEFACILITY TYPE:
775
ADDRESS:7315 S. SHINGLE ROADTELEPHONE:
(530) 672-9462
CITY:SHINGLE SPRINGSSTATE: CAZIP CODE:
95682
CAPACITY:40CENSUS: 33DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Director Amanda LagunaTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff did not ensure facility was kept in clean sanitary conditions at all times for clients in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cassandra Mikkelson arrived unannounced to open the investigation and deliver findings into allegation listed above. LPA met with Amanda Laguna,during today’s visit.


During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.

**Report continued on 9099-C page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 59-AS-20260626151610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OPPORTUNITY ACRES INC.
FACILITY NUMBER: 097005102
VISIT DATE: 07/02/2026
NARRATIVE
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Staff did not ensure facility was kept in clean sanitary conditions at all times for clients in care
Interviews conducted indicated that the facility did have a recent time where the water was not working properly in the well. Staff were able to maintain the water for drinking and flushing toilets without any issues. The facility has a plan in place that was approved by Alta California Regional Center for when the water well stops working and the reserve water has to be used. A water tank reserve is kept full on the property for drinking water and washing hands and toileting. There is one client who occasionally will smear feces on the wall but staff are quick to address and clean using wipes. Observations indicated that there are three restrooms available for use at the facility by clients in care. All three restrooms were clean and sanitary, no odors indicated.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the allegation staff did not ensure facility was kept in clean sanitary conditions at all times for clients in care is unsubstantiated. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents. Exit interview conducted and copy of this report given to facility.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
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