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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100400070
Report Date: 03/04/2026
Date Signed: 03/04/2026 01:20:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/05/2026 and conducted by Evaluator Jimmy Duarte
COMPLAINT CONTROL NUMBER: 24-AS-20260105161419
FACILITY NAME:CALIFORNIA ARMENIAN HOMEFACILITY NUMBER:
100400070
ADMINISTRATOR:PAUL ROCHAFACILITY TYPE:
741
ADDRESS:6720 E KINGS CANYON RDTELEPHONE:
(559) 251-8414
CITY:FRESNOSTATE: CAZIP CODE:
93727
CAPACITY:412CENSUS: 225DATE:
03/04/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Administrator Paul RochaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Residents develop multiple pressure injuries due to staff neglect.
Residents develop multiple UTI's due to staff neglect.
Staff handle residents in a rough manner.
Staff do not ensure residents' hygiene needs are being met.
Staff do not provide adequate supervision to residents resulting in falls.
Staff do not ensure to provide residents' with fluids.
INVESTIGATION FINDINGS:
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On 03/04/2026, Licensing Program Analyst (LPA) J. Duarte, arrived unannounced to conduct interviews and deliver findings. LPA introduced self, stated the purpose of the visit and met with Executive Director and Administrator Paul Rocha.

The Department conducted interviews and reviewed records. Based on the interviews conducted and records reviewed, the allegations; residents develop multiple pressure injuries due to staff neglect, residents develop multiple UTI's due to staff neglect, staff handle residents in a rough manner, staff do not ensure residents' hygiene needs are being met, staff do not provide adequate supervision to residents resulting in falls, and staff do not ensure to provide residents' with fluids are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur or did not occur; therefore, the allegations are Unsubstantiated.

No deficiencies were issued.

An exit interview was conducted. A copy of this report was discussed and provided to Administrator Paul Rocha, whose signature on this form confirms receipt of this document.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Serigy Pidgirny
LICENSING EVALUATOR NAME: Jimmy Duarte
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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