100404229-3-19-2026-24-AS-SMOA-DT5L5G-20260414082704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 100404229
Report Date: 03/19/2026
Date Signed: 03/19/2026 05:32:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2025 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20250603103037

FACILITY NAME:	STEPHANIE'S HOUSE A HOME FOR SPECIAL PEOPLE		FACILITY NUMBER:	100404229
ADMINISTRATOR:	SNYDER, ELSA V.		FACILITY TYPE:	735
ADDRESS:	42825 WEST VALERIA		TELEPHONE:	(209) 392-3778
CITY:	DOS PALOS	STATE: CA	ZIP CODE:	93620
CAPACITY:	13	CENSUS: 13	DATE:	03/19/2026
		UNANNOUNCED	TIME BEGAN:	01:55 PM
MET WITH:	Administrator Elsa Snyder		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff spoke inappropriately to residents
Staff threw away resident's clothing
Staff forced resident to eat
Staff transported residents in an unsafe manner
Staff did not provide appropriate supervision to residents
Staff did not safeguard resident's medication

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA was allowed entry by staff Marissa Cintora. Administrator Elsa Snyder was contacted and arrived a short while later. LPA explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews conducted with staff and residents; staff have not spoken inappropriately to residents or transported residents unsafely. Residents’ clothing is thrown away only by the residents or by resident's request. No incident of resident being forced to eat was mentioned or documented. Based on records review and observations, residents’ medication is locked and administered per orders.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are UNSUBSTANTIATED.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Kamaldeep Kaur
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 1