100405182-1-21-2026-04-CC-KMWS-DR5UJ6-20260209143701

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 100405182
Report Date: 01/21/2026
Date Signed: 01/21/2026 10:12:48 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Ka Vang

PUBLIC

COMPLAINT CONTROL NUMBER: 04-CC-20250604085451

FACILITY NAME:	DERMER'S CREATIVE CARE		FACILITY NUMBER:	100405182
ADMINISTRATOR:	JEAN HERRERA		FACILITY TYPE:	850
ADDRESS:	321 W. HERNDON AVENUE		TELEPHONE:	(559) 435-2901
CITY:	PINEDALE	STATE: CA	ZIP CODE:	93650
CAPACITY:	77	CENSUS: 11	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Jean Herrera, Director		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff did not provide adequate supervision resulting in day care child sustaining an injury.

INVESTIGATION FINDINGS:

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On 01/21/2026, Licensing Program Analyst (LPA) Ka Vang and Licensing Program Manager (LPM) Kari McWilliams conducted an unannounced inspection. The purpose of today’s inspection was to deliver the finding regarding the above listed allegation. LPA and LPM met with Director Jean Herrera. A tour of the facility was conducted, and a census was taken.

Throughout the course of the investigation, LPA conducted facility inspections, records review, and observations of the facility. LPA also interviewed Licensee, staff members, parents, and obtained pertinent records for this investigation. The evidence obtained revealed that there was an incident that occurred in the facility where a daycare child sustained a finger amputation injury in the outdoor activity space. At the time the child sustained the injury, the staff member who was supervising the children in the outdoor playground did not have direct visual supervision of the child. The injury occurred when the child twisted her hand and fingers within the nylon basketball hoop net. It was determined that staff failed to provide adequate supervision resulting in a daycare child sustaining an injury.

(Continued on LIC9099-C)

Substantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 04-CC-20250604085451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DERMER'S CREATIVE CARE	FACILITY NUMBER: 100405182
	VISIT DATE: 01/21/2026

NARRATIVE

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Based on the investigation, the preponderance of evidence has been met that staff did not provide adequate supervision resulting in daycare child sustaining an injury; therefore, the above allegation is found to be SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiency is being cited during today’s inspection: (See next page, LIC809-D). An enhanced civil penalty was also assessed with this citation.

LPA and LPM informed Director Jean that this report dated 01/21/2026 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA and LPM informed the Director to provide a copy of this licensing report dated 01/21/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Director.

Exit interview conducted and report was reviewed with Director. Director was provided appeal rights.

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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Control Number 04-CC-20250604085451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DERMER'S CREATIVE CARE	FACILITY NUMBER: 100405182
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/21/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/22/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	The facility immediately removed the basketball net from the hoop and will provide an alternative mechanism that will assist the ball coming safely through the hoop. Licensing Program Analyst (LPA) Vang observed that the nylon net on the basketball hoop had been removed.
	8 9 10 11 12 13 14	Based on interviews and record review, it has been determined that a child sustained an amputation injury to their finger while playing with a basketball hoop net due to staff failing to provide adequate visual observation and supervision. This poses an immediate risk to the health, safety, and/or personal rights of children in care.	8 9 10 11 12 13 14	By 01/22/2026 facility will provide written proof that a protective measure has been implemented to ensure the basketball hoop is safe for the use without the net, and copy of the staff attendance sign-in sheets with the date of completion indicating that all staff members have been trained and understand children’s supervision requirements, children’s personal rights, and health and safety practices for children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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