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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801239
Report Date: 06/16/2026
Date Signed: 06/16/2026 01:34:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260402085226
FACILITY NAME:NEW LIFE DISCOVERY SCHOOL (KEATS)FACILITY NUMBER:
103801239
ADMINISTRATOR:SIERRA MARIE HERNANDEZFACILITY TYPE:
850
ADDRESS:420 E. KEATSTELEPHONE:
(559) 222-8687
CITY:FRESNOSTATE: CAZIP CODE:
93710
CAPACITY:87CENSUS: 51DATE:
06/16/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Director Rebecka RamirezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility staff did not meet reporting requirements for an outbreak.
Facility staff did not take steps to prevent the spread of a communicable disease.
Facility temperature is not maintained in accordance with regulation.
Facility has a tripping hazard in classroom due to electrical cords.
INVESTIGATION FINDINGS:
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On 06/16/2026, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced complaint inspection and met with Director Rebecka Ramirez. LPA explained that the purpose of the visit was to deliver findings regarding the above allegations.

The investigation included interviews with the Director, staff, parents, and children, as well as a review of available documentation. Statements were conflicting regarding whether staff met outbreak reporting requirements and what qualifies as a confirmed outbreak. Clarification on outbreak criteria did not support that reporting obligations were unmet. Conflicting information was also obtained about the measures taken by staff to prevent the spread of a communicable disease (continued on LIC9099-C).

Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20260402085226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: NEW LIFE DISCOVERY SCHOOL (KEATS)
FACILITY NUMBER: 103801239
VISIT DATE: 06/16/2026
NARRATIVE
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During the inspection, children were observed to be in a comfortable temperature. In addition, multiple unannounced walkthroughs did not reveal any electrical cords creating a tripping hazard.

Although concerns were raised regarding whether staff fulfilled outbreak reporting requirements, implemented appropriate measures to prevent the spread of a communicable disease, maintained the facility temperature in accordance with regulation, and ensured that classrooms were free of tripping hazards caused by electrical cords, the information gathered did not support these claims. Interview statements were inconsistent, and observations did not corroborate the allegations. As the evidence does not meet the preponderance of evidence standard, all four allegations are determined to be UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies were cited. An exit interview was conducted with Director Ramirez. Appeal rights were provided and discussed. A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2