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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801239
Report Date: 03/24/2025
Date Signed: 03/24/2025 12:11:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2025 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250114085049
FACILITY NAME:NEW LIFE DISCOVERY SCHOOL (KEATS)FACILITY NUMBER:
103801239
ADMINISTRATOR:SIERRA MARIE HERNANDEZFACILITY TYPE:
850
ADDRESS:420 E. KEATSTELEPHONE:
(559) 222-8687
CITY:FRESNOSTATE: CAZIP CODE:
93710
CAPACITY:87CENSUS: 42DATE:
03/24/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Director Lisa Cervantes-Whited TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not prevent a day-care child from causing injuries to another child in care
INVESTIGATION FINDINGS:
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On 03/24/2025, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced inspection to conclude the complaint investigation for a complaint received on 01/14/2025. LPA met with Director Lisa Cervantes-Whited and discussed the purpose of the inspection and the investigation findings. A tour of the facility was conducted, and census was taken.

Regarding the allegation that staff did not prevent a day-care child from causing injuries to another child in care, the allegation was found to be unsubstantiated. During the investigation, LPA interviewed the reporting party, staff, children, and parents. LPA also obtained and reviewed facility records and other pertinent information related to the above allegation.

(Continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250114085049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: NEW LIFE DISCOVERY SCHOOL (KEATS)
FACILITY NUMBER: 103801239
VISIT DATE: 03/24/2025
NARRATIVE
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Interview statements conflicted but corroborated that an incident involving child #1 and child #2 transpired in the playground; however, it evolved quickly despite staff’s efforts. Statements did not support the allegation that staff failed to prevent the injury, as interviews confirmed staff maintained supervision and compliance with ratios. Additionally, records reviewed indicated that staff were actively addressing child #2’s behaviors through redirection, one-on-one shadowing, and circle time activities to promote appropriate interactions. Staff also documented and reported incidents involving child #2 to the parent.

Upon walking through the facility, LPA did not observe staff to be out of compliance for supervision efforts during inspection visits that took place on 01/15/2025, 02/25/2025, 02/26/2025, and 03/24/2025. Records review and statements supported that staff communicated with the parent of child #1 in a prompt manner.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 no deficiency is cited during today's visit. An exit interview was conducted with Director Lisa Cervantes-Whited. A copy of this report and Appeal Rights were provided and discussed with Director Lisa Cervantes-Whited. LIC 9213 Notice of Site Visit was provided to Director Lisa Cervantes-Whited and must be posted for 30 days.

(End of Report)
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2