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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801328
Report Date: 12/23/2025
Date Signed: 12/23/2025 03:42:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Meche Rosales
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20251017092225
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801328
ADMINISTRATOR:AVALOS, TASHAFACILITY TYPE:
840
ADDRESS:1785 VILLA DRIVETELEPHONE:
(559) 297-1888
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:52CENSUS: 41DATE:
12/23/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Briana Santos TIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff did not provide a safe environment for day care children.
INVESTIGATION FINDINGS:
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On 12/23/2025 Licensing Program Analyst (LPA) Meche Rosales conducted an unannounced complaint inspection to deliver findings. LPA met with assistant directors Lilibeth Bracamontes and Briana Santos and discussed the purpose of the visit, toured the facility, and took a census.

During the course of the investigation, LPA interviewed staff, parents and children, conducted facility observations, reviewed and obtained pertinent facility records, and gather additional information to investigate the above allegation.

Based on interviews and records review, it was corroborated that child #1 and child #2 have been repeatedly displaying persistent and serious behavioral challenges that disrupted the learning environment in the classroom and poses health and safety risks to persons in care.

continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Meche Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20251017092225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801328
VISIT DATE: 12/23/2025
NARRATIVE
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The facility has not followed their facility handbook by implementing behavioral plans to mitigate the situation; therefore, the children’s behaviors have persisted. This poses an immediate risk to the health, safety, or personal rights of children in care. Based on the information obtained during the investigation, the allegation that that staff did not provide a safe environment for day care children was corroborated. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, the following deficiency is being cited on the attached LIC 9099D, see next page.

Exit interview was conducted with assistant director Briana.

Upon receipt of a Type A violation, facility staff shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of LIC 9224 was given to assistant director Briana .


A copy of the report, notice of site visit and appeal rights were provided to director.

SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Meche Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20251017092225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801328
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/26/2025
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights:To be accorded dignity in his/her personal relationships with staff and other persons...
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Assistant Directors stated they would provide a training to all staff in appropriate positive behavior support. Also they will be reaching out to inclusion services. A signed document verifying that the training was completed will
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be emailed by 4:00 pm on POC due date to LPA Rosales.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Meche Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3