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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801587
Report Date: 11/05/2025
Date Signed: 11/05/2025 03:00:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Valerie Mireles
COMPLAINT CONTROL NUMBER: 04-CC-20251030113457
FACILITY NAME:STORYLAND DAY CARE CENTERFACILITY NUMBER:
103801587
ADMINISTRATOR:PHYLICIA DANYELLE BANUELOSFACILITY TYPE:
850
ADDRESS:2025 E. GETTYSBURGTELEPHONE:
(559) 222-1032
CITY:FRESNOSTATE: CAZIP CODE:
93726
CAPACITY:16CENSUS: 9DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Phylicia BanuelosTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff have inappropriate communication while children are present
Staff do not keep the facility in good repair
Unqualified staff are supervising children alone
INVESTIGATION FINDINGS:
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On 11/05/2025, Licensing Program Analyst (LPA) Valerie Mireles conducted an unannounced complaint inspection to open the above allegations. LPA met with Director, Phylicia Banuelos. LPA explained the allegations, a census was taken where LPA observed 9 preschool children in care.

This agency investigated the complaint alleging staff have inappropriate communication while children are present, staff do not keep the facility in good repair, and unqualified staff are supervising children alone. During the course of the investigation, LPA toured the facility, interviewed staff, observed the classroom, reviewed facility records and obtained documentation pertinent to the invetigation.

Based on interview with Administrator, an inapprpriate conversation occured where staff's voice escalated in an area where day care children were present. This violates CCR 101223(a)(1). Continued to LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20251030113457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: STORYLAND DAY CARE CENTER
FACILITY NUMBER: 103801587
VISIT DATE: 11/05/2025
NARRATIVE
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LPA observed the preschool classroom to have chipped paint within reach of the children where Administrator stated children pick the paint off, a bathroom wall near the preschool toilet has paint lifting, preschool toilets are missing caps, and a wall partition in the classroom is wobbly. This violates CCR 101238(a).

During interviews, Administrator and Director stated on at least one occasion, the Director have left at least two preschool children alone with Staff 2, who is qualified as a Teacher Aide. This violates CCR 101216.2(e).
Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Children need to be in a safe, healthy and comfortable environment. These pose a potential risk to the health, safety and personal rights to children in care.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, these deficiencies is cited on the attached LIC 9099D.



An exit interview conducted with Director, Phylicia Banuelos. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 04-CC-20251030113457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: STORYLAND DAY CARE CENTER
FACILITY NUMBER: 103801587
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/21/2025
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement has not been met as evidenced by:
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The Admiistrator or Director will send photos of these repairs will be submitted via e-mail to LPA at CCL by the end of busines day on 11/21/2025.
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Based on LPA observation, the preschool classroom has several areas where the walls have chipped paint at the children's level, the wall partition is not secured and wobbly, the wall near the toilets have paint lifted, and toilets are missing screw covers.
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Type B
11/21/2025
Section Cited
CCR
101216.2(e)
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101216.2 Teacher Aide Qualifications and Duties (e) An aide shall work only under the direct supervision of a teacher.

This requirement has not been met as evidenced by:
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According to the Administrator and Director, staff schedules will modified and make changes to the schedule to ensure there is a teacher present at all times. This schedule will be submitted via e-mail to LPA at CCL by the end of busines day on 11/21/2025.
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Based on interview, on at least one occassion, the Director left preschool children with Staff 2, who is qualified as a Teacher Aide.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20251030113457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: STORYLAND DAY CARE CENTER
FACILITY NUMBER: 103801587
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/21/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights



(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement has not been met as evidenced by:
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Administrator and Director will hold a staff meeting addressing the personal rights of children in care. This agenda and sign-in sheet will be submitted via e-mail to LPA at CCL by the end of busines day on 11/21/2025.
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Based on interview with Administrator, an inapprpriate conversation occured where staff's voice escalated in an area where day care children were present.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5