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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801587
Report Date: 01/06/2026
Date Signed: 01/06/2026 09:51:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Valerie Mireles
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20251030113457
FACILITY NAME:STORYLAND DAY CARE CENTERFACILITY NUMBER:
103801587
ADMINISTRATOR:PHYLICIA DANYELLE BANUELOSFACILITY TYPE:
850
ADDRESS:2025 E. GETTYSBURGTELEPHONE:
(559) 222-1032
CITY:FRESNOSTATE: CAZIP CODE:
93726
CAPACITY:16CENSUS: 13DATE:
01/06/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Phylicia BanuelosTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff operate over ratio
INVESTIGATION FINDINGS:
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On 01/06/2026, Licensing Program Analyst (LPA) Valerie Mireles conducted an unannounced complaint inspection to provide findings for the above allegation. LPA met with Director, Phylicia Banuelos. LPA explained the allegations, a census was taken..

This agency investigated the complaint alleging Staff operate over ratio. During the course of the investigation, LPA toured the facility, interviewed staff, observed the classroom, reviewed facility records and obtained documentation pertinent to the invetigation.

Based on interview with Administrator and Director Banuelos on 11/05/2025 and substantiated findings on for CCR101216.2(e), on at least one occassion, the Director left preschool children with Staff 2, who is qualified as a Teacher Aide, resulting in the preschool also being out of ratio. This violates CCR 101216.3(a). Continued to LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20251030113457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: STORYLAND DAY CARE CENTER
FACILITY NUMBER: 103801587
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/06/2026
Section Cited
CCR
101216.3
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101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance... This requirement has not been met as evidenced by:
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According to the Administrator and Director, staff schedules were modified and changes to the schedule have been made to ensure there is a teacher present at all times. This schedule was previously submitted via e-mail to LPA at CCL on 11/21/2025.
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Based on interview, on at least one occassion, the Director left preschool children with Staff 2, who is qualified as a Teacher Aide resulting in also being out of ratio.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20251030113457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: STORYLAND DAY CARE CENTER
FACILITY NUMBER: 103801587
VISIT DATE: 01/06/2026
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1, this deficiency is cited on the attached LIC 9099D.

An exit interview conducted with Director, Phylicia Banuelos. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4