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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801927
Report Date: 04/29/2026
Date Signed: 04/29/2026 10:22:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260319103846
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801927
ADMINISTRATOR:MELISSA LOZANOFACILITY TYPE:
850
ADDRESS:993 E. CHAMPLAINTELEPHONE:
(559) 433-6630
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:96CENSUS: 66DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Erin OrtizTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff did not notify authorized representative of incidents

Staff do not ensure child was cleaned properly after a diaper change
INVESTIGATION FINDINGS:
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On 04/29/26, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegations. LPA met with Director Erin Ortiz, toured the facility, and took a census. LPA explained and discussed the allegations and findings with Ms. Ortiz.

LPA investigated the above allegations. During the course of the investigation, LPA interviewed the Director, staff, and parents, conducted facility observations, and reviewed and obtained facility records.
Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that facility staff did not notify authorized representative of incidents and that facility staff did not ensure child was cleaned properly after a diaper change.

Although the above allegations may have happened or are valid, there is no preponderance to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. (Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20260319103846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801927
VISIT DATE: 04/29/2026
NARRATIVE
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Per California Code of Regulation Title 22, Division 12, Chapter 1, no deficiencies are being cited today. Exit interview conducted with Director Erin Ortiz. A copy of this report and Appeal Rights were provided and discussed with Ms. Ortiz. Notice of Site visit to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2