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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 103801929
Report Date: 09/09/2026
Date Signed: 09/09/2026 01:39:03 PM

Document Has Been Signed on 09/09/2026 01:39 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801929
ADMINISTRATOR/
DIRECTOR:		ERIN ORTIZFACILITY TYPE:
830
ADDRESS:993 E. CHAMPLAINTELEPHONE:
(559) 433-6630
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY: 72TOTAL ENROLLED CHILDREN: 72CENSUS: 53DATE:
09/09/2026
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
11:30 AM
MET WITH:Erin OrtizTIME VISIT/
INSPECTION COMPLETED:
12:30 PM
NARRATIVE
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On 09/09/26, Licensing Program Analyst (LPA) Martha De Haro conducted an unannounced Case Management inspection. LPA toured the facility, and a census was taken. LPA met with Director Erin Ortiz. The purpose of today's inspection was to discuss an unusual incident, which occurred on 08/11/26 in which a parent reported to the center that the parent had witnessed a teacher shaking an infant’s arm.

During the Case Management inspection, LPA interviewed the Director, Ms. Ortiz and staff member #1. Per Ms. Ortiz, she stated that a parent was walking by the Infant B classroom at around 9:45 AM when the parent reported that she heard a staff member in the Infant B classroom, raising her voice. The parent then looked into the classroom and reported that she observed an infant teacher shaking an infant’s arm. The parent then alerted the Director Ms. Ortiz. Ms. Ortiz stated that she interviewed both teachers from the classroom. Per Ms. Ortiz, staff member #1 reported that she did not observe staff member #2 inappropriately handling a child and only heard staff member #2 raise her voice in order to stop the infant from pulling another infant’s hair. Ms. Ortiz stated that staff member #2 denied that she inappropriately handled the infant, stating that she was only trying to correct the infant’s behavior and she was also trying to prevent the child from throwing themselves backward.



Per staff member #1’s interview, she denied that she observed staff member #2 inappropriately handling an infant as she only heard staff member #2 using a slightly stern voice in order to prevent the infant from hurting other infants. Per Ms. Ortiz, she conducted training on Professionalism and Child Safety with all staff the following day. In addition, the center placed staff member #2 on administrative leave as the center was conducting their own investigation of the incident. The infant’s parents were also notified of the incident. (Continued on LIC 809-C)
Kari McWilliams
Martha DeHaro
DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801929
VISIT DATE: 09/09/2026
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Based on the information obtained, there is not enough evidence to prove that a staff member inappropriately handled an infant. The facility took the appropriate measures to address the incident by conducting training with all staff a day after the incident occurred and provided proof of the training to the Department. The center also followed appropriate reporting requirements.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, no deficiencies are being cited during today’s inspection.



Exit interview conducted and report was reviewed with the Director Erin Ortiz.

This report shall be made available to the public upon request. A notice of site visit was given and must remain posted for 30 days.
NAME OF LICENSING PROGRAM MANAGER: Kari McWilliams
NAME OF LICENSING PROGRAM ANALYST: Martha DeHaro
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC809 (FAS) - (06/04)
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