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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801929
Report Date: 12/03/2025
Date Signed: 12/03/2025 11:22:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250919152259
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801929
ADMINISTRATOR:MELISSA LOZANOFACILITY TYPE:
830
ADDRESS:993 E. CHAMPLAINTELEPHONE:
(559) 433-6630
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:72CENSUS: 44DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director Erin OrtizTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not notify parent of injury to child
INVESTIGATION FINDINGS:
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On 12/03/2025, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced inspection to conclude a complaint investigation and deliver findings related to the above allegation. LPA met with Director Erin Ortiz, explained the purpose of the visit, toured the facility inside and outside, and took a census of children in care.

This investigation followed a complaint received by Child Care Licensing on 09/19/2025. During the investigation, LPA attempted to interview the reporting party, interviewed staff and parents, reviewed facility records, and conducted observations (continued on LIC9099-C).

Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20250919152259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801929
VISIT DATE: 12/03/2025
NARRATIVE
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Staff explained that on 09/17/2025, during outdoor play in the toddler area, two children were playing in a foot-powered toy car when it tipped over. Staff observed the incident, responded immediately, provided first aid, and completed an incident report. Interviews with staff reflected that they were attentive and acted quickly. Several parents also shared that the facility generally communicates openly about incidents through phone calls, written reports, in-person conversations, and the center’s app.

However, the investigation revealed some inconsistencies. Statements did not consistently confirm that the parent of the injured child received timely notification or documentation. The incident report reviewed by LPA did not include the parent’s signature, so there was no documented confirmation that the parent was informed. Additionally, there was a delay in reporting the incident to Child Care Licensing. Records indicate the facility contacted the Officer of the Day on 09/23/2025, six days after the incident.

While staff appeared to respond appropriately to the incident and made efforts to communicate, the combination of inconsistent statements, lack of signed documentation, and the delay in reporting to Licensing made it difficult to confirm whether the parent was properly notified.

This agency determined that the complaint is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies were cited. An exit interview was conducted with Director Erin Ortiz, during which this report was reviewed in full. A copy of the report, Appeal Rights, and a Notice of Site Visit were provided and discussed.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4