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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808039
Report Date: 02/14/2022
Date Signed: 02/14/2022 03:04:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2022 and conducted by Evaluator Cynthia Brannon
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220121162404
FACILITY NAME:DERMER'S CREATIVE CARE TOOFACILITY NUMBER:
103808039
ADMINISTRATOR:DERMER, SANDRA SUEFACILITY TYPE:
850
ADDRESS:8855 N. CHESTNUTTELEPHONE:
(559) 325-6913
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:81CENSUS: 40DATE:
02/14/2022
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Sandra DermerTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are not wearing masks
Parents not notified about COVID positive staff
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Brannon conducted an unannounced complaint inspection to provide findings for the above allegations. LPA Brannon met with licensee, Sandra Dermer. LPA Brannon reviewed the allegations, toured the facility and took a census. LPA Brannon observed 40 napping children with 4 staff.

During the course of this investigation, LPA made observations, conducted staff and parent interviews. Based upon LPA Brannon’s observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

As of June 11, 2021, the use of face coverings is required by CDPH and Cal OSHA that regardless of vaccination status, face masks are to be worn in childcare indoor settings. This applies to staff, parents, vendors and adults who enter the facility.

CONTINUED ON FOLLOWING PAGE

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Michael Duarte
LICENSING EVALUATOR NAME: Cynthia Brannon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20220121162404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: DERMER'S CREATIVE CARE TOO
FACILITY NUMBER: 103808039
VISIT DATE: 02/14/2022
NARRATIVE
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Licensee was informed of COVID positive test results and would only inform the parents of the classroom with the positive COVID results. Licensee is required to notify all parents under the preschool license program.

During today’s inspection, LPA provided a copy of Provider Information Notice (PIN) 21-29-CCP Face Coverings Requirements and Guidance for Child Care Providers Regarding Coronavirus Disease 2019 (COVID-19), PIN 22-03-CCP Child Care Licensing Webinars and a copy of Title 22, 101212: Reporting Requirements. The provided documentation provides procedures of reporting and COVID protocols are discussed. The webinar allows for a question and answer discussion. The webinar will provide licensee additional information and regulations, including expectations of licensee.


Per California Code of Regulations, Title 22, Division 12, Chapter 1, this deficiency is to be cited. Exit interview conducted with the director, name. Plan Of Correction/Appeal Rights were given and discussed. A Notice of Site Visit was posted on parent board in the presence of LPA Brannon.

A COPY OF THIS REPORT IS TO REMAIN IN THE FACILITY FOR PUBLIC REVIEW.
THIS REPORT SHALL BE MADE AVAILABLE TO THE PUBLIC UPON REQUEST.
To order forms, etc. visit our website at www.ccld.ca.gov
SUPERVISORS NAME: Michael Duarte
LICENSING EVALUATOR NAME: Cynthia Brannon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20220121162404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DERMER'S CREATIVE CARE TOO
FACILITY NUMBER: 103808039
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/14/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/28/2022
Section Cited
CCR
101223(a)(2)
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Licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. Licensee failed to ensure the personal rights of children in care to safe and healthful accommodations, and engaged in conduct inimical to the health,
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Per licensee: Licensee and authorized staff register and attend one of the child care licensing webinars in February. Licensee shall provide a copy of registration and a copy of their COVID procedures to the Fresno Community Care Licensing office by 2/28/22.
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welfare, and safety of children in care, in that facility staff were observed not to wear face coverings indoors as required by the State Public Health Officer Order dated June 11, 2021 requiring compliance with CDPH Guidance for the Use of Face Coverings, and the Cal/OSHA COVID 19 Prevention Emergency Temporary Standards (ETS). This requirement was not met as evidenced by photographs and interviews that staff and/or vendors were seen walking through the facility without face masks. LPA was informed that not all parents were informed of positive COVID cases in facility. This is a potential personal rights, health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Michael Duarte
LICENSING EVALUATOR NAME: Cynthia Brannon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2022
LIC9099 (FAS) - (06/04)
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