103808039-3-13-2023-04-CC-CBRN-CPXMR4-20230315094938

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 103808039
Report Date: 03/13/2023
Date Signed: 03/13/2023 02:31:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2023 and conducted by Evaluator Caroline Harris

PUBLIC

COMPLAINT CONTROL NUMBER: 04-CC-20230215102446

FACILITY NAME:	DERMER'S CREATIVE CARE TOO		FACILITY NUMBER:	103808039
ADMINISTRATOR:	DERMER, SANDRA SUE		FACILITY TYPE:	850
ADDRESS:	8855 N. CHESTNUT		TELEPHONE:	(559) 325-6913
CITY:	FRESNO	STATE: CA	ZIP CODE:	93720
CAPACITY:	81	CENSUS: 29	DATE:	03/13/2023
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Sandy Dermer		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff spoke inappropriately in the presence of daycare child.

Facility staff did not prevent adult from yelling at child in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 3/13/23 an unannounced complaint inspection was conducted today by LPA Caroline Harris. LPA met with Director, Sandy Dermer and a census was taken. LPA reviewed the above listed allegations with Ms. Dermer. The purpose of today’s visit was to close the complaint investigation. The investigation consisted of interviews with the licensee, staff as well as a facility records review.

Although the allegations may have happened or are valid, based on statements received during the investigation, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited during today's visit. An exit interview with Sandy Dermer was conducted. Appeal rights were discussed and given to Ms. Dermer. Notice of Site Visit is to be posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Caroline Harris
LICENSING EVALUATOR SIGNATURE:	DATE: 03/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3