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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808039
Report Date: 03/13/2023
Date Signed: 03/13/2023 02:33:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2023 and conducted by Evaluator Caroline Harris
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20230215102446
FACILITY NAME:DERMER'S CREATIVE CARE TOOFACILITY NUMBER:
103808039
ADMINISTRATOR:DERMER, SANDRA SUEFACILITY TYPE:
850
ADDRESS:8855 N. CHESTNUTTELEPHONE:
(559) 325-6913
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:81CENSUS: 29DATE:
03/13/2023
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Sandy DermerTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 3/13/23 an unannounced complaint visit was conducted today by Licensing Program Analyst (LPA) Caroline Harris. LPA met with Director, Sandy Dermer and a census was taken. The purpose of today’s visit was to close the above complaint investigation. The investigation revealed the following:

On 2/24/23, it was reported to the Fresno CCL office that the licensee was operating out of ratio. Based on staff interviews conducted and review of the child sign in forms and staff time sheets, it showed there to be fifteen children in the classroom with one teacher. Based on this information, the preponderance of the evidence standard has been met, therefore the above allegation is found to be substantiated.

California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC 9099D. An exit interview with Sandy Dermer was conducted. Appeal rights were discussed and given to Ms. Dermer. Notice of Site Visit is to be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Caroline Harris
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20230215102446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DERMER'S CREATIVE CARE TOO
FACILITY NUMBER: 103808039
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/13/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/27/2023
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement was not met as evidenced by based on review of staff time sheets and
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The Center Director agrees to provide CCLD with a written plan on how she will ensure proper ratios are being maintained in the morning from 7:00 am-8:00 am. and will submit her plan to the Fresno CCL office by the due date of 3/27/23.
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children's sign in forms, there was one teacher supervising 15 children. This poses an immediate risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Caroline Harris
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2