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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808267
Report Date: 10/15/2024
Date Signed: 10/15/2024 12:47:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2024 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240802115237
FACILITY NAME:HANSEL & GRETEL III WISHONFACILITY NUMBER:
103808267
ADMINISTRATOR:MAYVE VANGFACILITY TYPE:
850
ADDRESS:2045 N. WISHONTELEPHONE:
(559) 227-5436
CITY:FRESNOSTATE: CAZIP CODE:
93704
CAPACITY:25CENSUS: 16DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Mayve VangTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
Staff speaking innapropriately to daycare children.
Staff not meeting the needs of children in care.
INVESTIGATION FINDINGS:
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On October 15, 2024, Licensing Program Analyst (LPA) Miguel Herrera and Licensing Program Manager (LPM) Juvenal Moctezuma conducted an unannounced inspection to conclude the complaint investigation that was received on August 02, 2024. LPA met with Site Supervisor Mayve Vang and Program Director Gloreta Johnson and discussed the purpose of the inspection and the investigation findings. A tour of the facility was conducted, and census was taken.
During the investigation LPA Herrera conducted interviews with Program Director Johnson, Site Supervisor Vang, and staff. LPA Herrera also obtained and reviewed pertinent evidence relating to the complaint. Through interviews conducted and evidence reviewed LPA Herrera was able to corroborate that staff inappropriately spoke to children. During interviews, it was revealed that staff #2 was heard saying inappropriate comments in front of children. Through evidence obtained LPA Herrera corroborated that staff #1 and staff #2 made inappropriate comments in front of children and/or spoke inappropriately to children in care. Based on LPA Herrera’s interviews that were conducted and evidence obtained, the preponderance of evidence has been met that staff spoke inappropriately to daycare children; therefore, the above allegation is found to be SUBSTANTIATED.
To be continued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20240802115237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HANSEL & GRETEL III WISHON
FACILITY NUMBER: 103808267
VISIT DATE: 10/15/2024
NARRATIVE
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Furthermore, Program Director Johnson disclosed that staff#1 refused water to child #3. During staff interviews it was disclosed that staff #1 and staff #2 did not meet children’s needs during nap time as they were observed disregarding crying children. Through evidence reviewed LPA Herrera corroborated that staff #2 did not meet the diapering needs of child #4. The evidence reviewed confirmed that staff #1 and staff #2 did not meet the needs of children in care. Based on LPA Herrera’s interviews that were conducted and evidence obtained, the preponderance of evidence has been met; therefore, the above allegation is found to be SUBSTANTIATED.
Exit interview conducted and report was reviewed with Program Director Gloreta Johnson and Site Supervisor Mayve Vang. Appeal rights were provided. Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, the following deficiencies are being cited: (see LIC. 809-D). Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Site Supervisor Mayve Vang. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20240802115237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HANSEL & GRETEL III WISHON
FACILITY NUMBER: 103808267
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/16/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
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On 08/13/2024, the facility conducted a training with facility staff regarding "Children's Personal Rights and Appropoiate Communication". The facility updated their Policy and Procedures. Furthermore, the staff are no longer working in the facility.
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Through interviews, it was disclosed that toddler teachers spoke to children in a "rough" manner. Furthermore, evidence obtained revelead that toddler teachers made inappropriate comments in front of children and/or spoke inappropriately to children in care, this poses an immediate Health and Safety risk to children in care.
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The facility will submit a copy of the "Reflective Practice" training talking points along with a sign in list for all staff who attended the training. The facility will provide a copy to CCLD Fresno by POC due date.
Type A
10/16/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a)The licensee shall ensure that each child ...:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:... This requirement was not met as evidenced by:
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On 08/13/2024, the facility conducted a training with facility staff regarding "Children's Personal Rights and Appropoiate Communication". The facility updated their Policy and Procedures. Furthermore, the staff are no longer working in the facility.
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Through evidence obtained, it was revealed that staff threatened, belittled, denied a child water, did not meet a child’s diapering needs, and did not meet a child’s needs during nap time, this poses an immediate Health and Safety risk to children in care.
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The facility will submit a copy of the "Reflective Practice" training talking points along with a sign in list for all staff who attended the training. The facility will provide a copy to CCLD Fresno by POC due date.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2024 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240802115237

FACILITY NAME:HANSEL & GRETEL III WISHONFACILITY NUMBER:
103808267
ADMINISTRATOR:MAYVE VANGFACILITY TYPE:
850
ADDRESS:2045 N. WISHONTELEPHONE:
(559) 227-5436
CITY:FRESNOSTATE: CAZIP CODE:
93704
CAPACITY:17CENSUS: 16DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Mayve VangTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
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9
Staff left daycare child in soiled feces resulting in a rash.
Staff did not prevent daycare child from scratching another child multiple times.
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
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9
10
11
12
13
On October 15, 2024, Licensing Program Analyst (LPA) Miguel Herrera and Licensing Program Manager (LPM) Juvenal Moctezuma conducted an unannounced inspection to conclude the complaint investigation that was received on August 02, 2024. LPA met with Site Supervisor Mayve Vang and Program Director Gloreta Johnson and discussed the purpose of the inspection and the investigation findings. A tour of the facility was conducted, and census was taken.
Regarding the allegation that, staff left daycare child in soiled feces resulting in a rash, it was revealed that the allegation was found to be UNSUBSTANTIATED. During the investigation, LPA Herrera interviewed the Reporting Party, Program Director Johnson, Site Supervisor Vang, and staff. LPA Herrera also obtained and reviewed facility records and other pertinent information related to the above allegation.
Evidence obtained revealed facility staff conducted diaper changes and reported potty accidents to parent. During staff interviews, it was acknowledged that child #1 was absent due to a rash. However, through evidence obtained it wasn’t clear whether the rash that child #1 sustained was due to staff leaving child #1 in a soiled pull-up, therefore, the allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is UNSUBSTANTIATED. Continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20240802115237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HANSEL & GRETEL III WISHON
FACILITY NUMBER: 103808267
VISIT DATE: 10/15/2024
NARRATIVE
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3
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5
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Regarding the allegation that, staff did not prevent daycare child from scratching another child multiple times, it was revealed that the allegation was found to be UNSUBSTANTIATED. During the investigation, LPA Herrera interviewed Reporting Party, Program Director Johnson, Site Supervisor Vang, and staff. LPA Herrera also obtained and reviewed facility records and other pertinent information related to the above allegation.
Evidence obtained revealed that child #1 did sustain scratches in the facility. However, through staff interviews and evidence obtained it was revealed that child #1 sustained scratches through playing and falling. On another occasion, evidence revealed that child #1 had a scratch near their temple. However, through evidence obtained it wasn’t clear whether the scratch child #1 sustained was in result of another day-care child scratching child #1 or if the scratch was sustained while in the facility; therefore, the allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 1 no deficiency is cited during today's visit. An exit interview conducted with Site Supervisor Mayve Vang and Program Director Gloreta Johnson. A copy of this report and Appeal Rights were provided and discussed with Site Supervisor Mayve Vang.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5