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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808427
Report Date: 03/04/2024
Date Signed: 03/04/2024 04:09:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/29/2024 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240229165239
FACILITY NAME:FEOC EARLY HEAD START CHILD DEVELOPMENT CENTERFACILITY NUMBER:
103808427
ADMINISTRATOR:MADRIGAL-CONTRERAS, MARIAFACILITY TYPE:
850
ADDRESS:1441 E. DIVISADERO AVENUETELEPHONE:
(559) 263-1205
CITY:FRESNOSTATE: CAZIP CODE:
93721
CAPACITY:24CENSUS: 10DATE:
03/04/2024
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Maria MadrigalTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff left daycare child outside unsupervised.
INVESTIGATION FINDINGS:
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On 03/04/2024, Licensing Program Analysts (LPA) Miguel Herrera arrived at the facility to conduct an unannounced complaint inspection. The purpose of the inspection was to investigate the above allegation. LPA met with Director Maria Madrigal and ECE Coordinator Lao Cha and a census was taken. During the course of this investigation, facility observations were completed, facility records were reviewed, and interviews were conducted with staff.

Based on staff interviews, it was confirmed child #1 was left in the play yard unsupervised while staff #1 was inside the classroom with two children. Based upon additional information received through interviews, it was determined that there were various incidents that had previously occurred regarding lack of supervision involving staff #1. Furthermore, during records review LPA Herrera observed incident reports stating that staff #1 had prior discussions regarding lack of supervision under her care.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20240229165239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: FEOC EARLY HEAD START CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 103808427
VISIT DATE: 03/04/2024
NARRATIVE
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Based upon information received through interviews and records review, it was determined that there were various occurrences where there was a lack of supervision by staff #1, therefore the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, a Type A deficiency is being cited on the attached LIC 9099D.

Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Site Supervisor Maria Madrigal. Per Site Supervisor a completed signed copy of the LIC 9224 will be placed in each child's file.

An exit interview conducted with Site Supervisor, Maria Madrigal.
A copy of this report and Appeal Rights were provided and discussed with Site Supervisor, Maria Madrigal.
A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20240229165239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FEOC EARLY HEAD START CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 103808427
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/05/2024
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision....(1) No child(ren) shall be left without the supervision of a teacher at any time ...This requirement is not met as evidenced by,
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Site Supervisor stated that facility completed a staff training on supervision and provided proof of training materials to LPA. Site Supervisor also provided a list of all employees who attended the training along with their written statements documenting what they learned.
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Based on staff interviews and records review, it was confirmed child #1 was left in the play yard unsupervised while staff #1 was inside the classroom with two children, this poses an immediate Health and Safety risk to children in care.
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Additionally, Site Supervisor will submit a letterhead statement on how staff will ensure that all children are being accounted for. Letter will be submitted to CCL by POC due date 03/05/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3