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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808465
Report Date: 05/13/2026
Date Signed: 05/13/2026 02:10:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Ka Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260422091712
FACILITY NAME:DERMER'S CREATIVE CAREFACILITY NUMBER:
103808465
ADMINISTRATOR:JEAN HERRERAFACILITY TYPE:
830
ADDRESS:321 W. HERNDONTELEPHONE:
(559) 435-2901
CITY:PINEDALESTATE: CAZIP CODE:
93650
CAPACITY:30CENSUS: 6DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Sandy Dermer, Licensee; Jean Herrera, Site Supervisor; and Adam Dermer, Assistant Site SupervisorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility operating out of ratio.
INVESTIGATION FINDINGS:
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On 05/13/2026, Licensing Program Analyst (LPA) Ka Vang conducted an unannounced inspection. The purpose of today’s inspection was to deliver the finding regarding the above listed allegation. LPA met with Site Supervisor Jean Herrera. Present during this inspection also were Licensee Sandy Dermer and Assistant Site Supervisor Adam Dermer. A tour of the facility was conducted, and a census was taken.

During the investigation, LPA conducted two facility inspections and observations of the facility. LPA also interviewed staff members, reviewed facility records, and obtained copies of relevant documentation. Based on the investigation, it was determined that the facility had been operating out of ratio on multiple occasions. Evidence obtained revealed that on 04/01/2026, 04/20/2026, 04/22/2026, and 04/28/2026, the facility was operating out of ratio by having one staff caring for more than four infants.

(Continued on LIC9099-C).
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20260422091712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: DERMER'S CREATIVE CARE
FACILITY NUMBER: 103808465
VISIT DATE: 05/13/2026
NARRATIVE
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Based on the investigation, the preponderance of evidence has been met to support that daycare staff members were not maintaining the required staff infant ratio; therefore, the above allegation is found to be SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiency is being cited during today’s inspection: (See next page, LIC9099-D).

LPA Ka Vang informed Licensee Sandy Dermer, Site Supervisor Jean Herrera, and Licensee Assistant Site Supervisor Adam Dermer that this report dated 05/13/2026 documents one Type A citation shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA informed the licensee, site supervisor, and assistant site supervisor to provide a copy of this licensing report dated 05/13/2026 documents one Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to licensee and site supervisor.

Exit interview conducted and report was reviewed with licensee and site supervisor. Licensee and site supervisor were provided appeal rights. This report shall be made available to the public upon request.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20260422091712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DERMER'S CREATIVE CARE
FACILITY NUMBER: 103808465
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/15/2026
Section Cited
CCR
101416.5(b)
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(b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidenced by:

Based on interviews and record review, the licensee did not comply with the section cited above.
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Per Site Supervisor, she will work with the licensee and assistant site supervsior to update the facility’s plan and procedures to ensure compliance with infant ratio requirements. Site supervisor agree to submit the updated plan to the Department by 05/15/2026.
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During the investigation, it was determined that the facility had been operating out of ratio on multiple occasions. Evidence obtained revealed that on 04/01/2026, 04/20/2026, 04/22/2026, and 04/28/2026, the facility was operating out of ratio by having one staff caring for more than four infants. This poses an immediate risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3