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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808678
Report Date: 02/10/2022
Date Signed: 02/10/2022 01:31:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2021 and conducted by Evaluator Theresa Marquez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20211118164528
FACILITY NAME:CREATIVE MINDS LEARNING CENTER, LLCFACILITY NUMBER:
103808678
ADMINISTRATOR:VAN ORNUM, MICHELEFACILITY TYPE:
850
ADDRESS:9835 N. LAKESHORE DRIVETELEPHONE:
(559) 434-2800
CITY:FRESNOSTATE: CAZIP CODE:
93730
CAPACITY:84CENSUS: 43DATE:
02/10/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Michele Van OrnumTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff handled child in a rough manner.

Staff interfered with child's toileting needs.
INVESTIGATION FINDINGS:
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On 2/10/2022, Licensing Program Analyst (LPA) Theresa Marquez conducted an unannounced inspection to provide findings regarding the above complaint allegations. LPA Marquez met with Director Michele Van Ornum and explained and discussed the allegations.

During the course of the investigation, LPA Marquez interviewed Complainant, staff, day care children, and reviewed and obtained facility records associated to this complaint. The information obtained during the investigation revealed inconsistencies in the above allegations.
This agency has investigated the complaint alleging staff handled child in a rough manner and staff interfered with child's toileting needs. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies cited today. An exit interview was conducted with Director Van Ornum and a copy of Appeal Rights were provided. A Notice of Site is to be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Theresa Marquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2021 and conducted by Evaluator Theresa Marquez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20211118164528

FACILITY NAME:CREATIVE MINDS LEARNING CENTER, LLCFACILITY NUMBER:
103808678
ADMINISTRATOR:VAN ORNUM, MICHELEFACILITY TYPE:
850
ADDRESS:9835 N. LAKESHORE DRIVETELEPHONE:
(559) 434-2800
CITY:FRESNOSTATE: CAZIP CODE:
93730
CAPACITY:84CENSUS: 43DATE:
02/10/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Michele Van OrnumTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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2
3
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9
Child's authorized representative denied entry in the childcare.
INVESTIGATION FINDINGS:
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On 2/10/2022, Licensing Program Analyst (LPA) Theresa Marquez conducted an unannounced inspection to provide findings regarding the above complaint allegation.
LPA Marquez met with Director Michele Van Ornum and explained and discussed the above allegation.

During the course of the investigation, LPA Marquez interviewed Complainant and staff. Staff acknowledged that parents were denied entry into the building to mitigate the spread of COVID 19.
Based on interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be substantiated.
Per California Code of Regulations Title 22 Division 12 Chapter 1, the following deficiency is being cited today (See 9099-D). An exit interview was conducted with Van Ornum and a copy of Appeal Rights were provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Theresa Marquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20211118164528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CREATIVE MINDS LEARNING CENTER, LLC
FACILITY NUMBER: 103808678
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/10/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
02/10/2022
Section Cited
HSC
1596.857(a)
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ADMISSION PROCEDURES AND PARENTAL AND AUTH REP RIGHTS- Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility. The facility shall inform parents and guardians of children receiving services in the facility of the right of the parents and guardians to inspect the facility pursuant to this section.
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On 12/3/2021, Director provided written notice to parents that they may enter the center during normal operating hours with the requirement that parents wear face coverings, sanitize their hands and requested parents do not enter the building
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This requirement was not met as evidenced of staff interviews. Staff acknowledged that parents were denied entry into the building to mitigate the spread of COVID-19. This poses a potential risk to the health, safety or personal rights of children in care.
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if they have been exposed to COVID-19 or are experiencing COVID-19 symptoms (fever, stuffy nose, body aches etc).
DEFICIENCY CLEARED
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Theresa Marquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3