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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808925
Report Date: 12/08/2022
Date Signed: 12/09/2022 11:01:49 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2022 and conducted by Evaluator Stefanie Galvan
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20221202133038
FACILITY NAME:FRESNO EOC ESTELLE DAILEY HEAD STARTFACILITY NUMBER:
103808925
ADMINISTRATOR:FIERRO, SANDRAFACILITY TYPE:
850
ADDRESS:5550 N FRESNO STTELEPHONE:
(559) 263-1205
CITY:FRESNOSTATE: CAZIP CODE:
93710
CAPACITY:42CENSUS: 23DATE:
12/08/2022
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Center Director, Sandra FierroTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility HVAC system is in disrepair - Physical Plant
INVESTIGATION FINDINGS:
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On 12/8/2022 an unannounced complaint visit was conducted by Licensing Program Analyst (LPA) Stefanie Galvan. LPA met with Director, Sandra Fierro and toured the facility. A census was taken. LPA reviewed the above listed allegation with the director. The purpose of today’s visit was to open the above complaint investigation. The investigation consisted of interviews with the director, staff and classroom observations. Based upon information and interviews conducted, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. The investigation revealed that the facility is not properly heating the child care areas for children's comfort. LPA observed two classrooms with portable heaters that were accessible to children. LPA also observed the room temperature to be 64 degrees, lower than the regulation requirement. This facility's main heating system is out of order and has not been scheduled for repair for over six months.
California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC 9099D. An exit interview was conducted. A copy of this report and appeal rights were provided. A Notice of Site Visit Form was posted on parent's board and must remain posted for 30 days.
Substantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Diana deLeon
LICENSING EVALUATOR NAME: Stefanie Galvan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20221202133038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FRESNO EOC ESTELLE DAILEY HEAD START
FACILITY NUMBER: 103808925
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/08/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/12/2023
Section Cited
CCR
101239(a)(1)
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Fixtures, Furniture, Equipment and Supplies(a) A comfortable temperature for children shall be maintained at all times.(1)The licensee shall maintain the temperature in rooms that children occupy between a minimum of 68 degrees... and a maximum of 85 degrees F. This requirement is not met as evidenced by:
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Facility is to prepare a time line plan informing when and what steps will be taken to repair the heating system from the church administration and/or EOC maintenance department. Facility to submit this plan to CCL office by POC due date.
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Based on observation and interviews, this was proven to be true when LPA observed the temperature thermostat to be only 64 degrees. This may pose a potential risk to the health, safety, or personal rights of children in care.
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Type B
12/15/2022
Section Cited
CCR
101239(c)
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(c) Fireplaces and open-faced heaters shall be made inaccessible to children to ensure children's safety. This requirement is not met as evidenced by:
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Facility is to obtain proper portable heaters that are child-safe and make these heaters inaccessible to children in care. Facility will submit proof of corrected space heaters and their placements to CCL office within the due date.
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Based on observation by LPA this facility has began using space heaters that are not child-safe. LPA observed two heaters that were placed on the carpet of the rooms and within the reach of children. This poses a potential risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Diana deLeon
LICENSING EVALUATOR NAME: Stefanie Galvan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2