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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808967
Report Date: 07/21/2025
Date Signed: 07/21/2025 06:20:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250428113242
FACILITY NAME:NANCY FULLER CHILDREN'S UNIVERSITY, INCFACILITY NUMBER:
103808967
ADMINISTRATOR:FULLER, NANCYFACILITY TYPE:
850
ADDRESS:7901 N CEDAR AVETELEPHONE:
(559) 447-5865
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:48CENSUS: 5DATE:
07/21/2025
UNANNOUNCEDTIME BEGAN:
05:15 PM
MET WITH:Director Nancy FullerTIME COMPLETED:
06:45 PM
ALLEGATION(S):
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Staff do not provide adequate supervision to day care children.
Staff do not notify responsible party of incidents.
INVESTIGATION FINDINGS:
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On 07/21/2025, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced visit to Nancy Fuller Children's University, Inc to deliver findings for a complaint received by the Child Care Licensing Division on 04/28/2025. LPA met with the Director Nancy Fuller, and conducted a tour of the indoor and outdoor areas of the facility. A census was taken, and the allegations were discussed.

The complaint stated that (1) staff do not provide adequate supervision to day care children and (2) staff do not notify responsible party of incidents. To investigate these concerns, LPA conducted an unannounced visit on 05/01/2025 to inform the facility of the complaint. During this visit, staff were interviewed and facility records were requested and reviewed. On 07/11/2025, LPA attempted to speak with the reporting party and also contacted the local child protective services office; however, no report related to the allegations was found. On 07/15/2025, LPA returned to the facility without notice to conduct more interviews and review additional records. On 07/16/2025, LPA spoke with parents of children currently enrolled in the center and also conducted follow-up phone interviews with staff. (Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250428113242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: NANCY FULLER CHILDREN'S UNIVERSITY, INC
FACILITY NUMBER: 103808967
VISIT DATE: 07/21/2025
NARRATIVE
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The investigation revealed that there was not enough evidence to prove whether or not the alleged violations happened. Parents interviewed said they receive updates about their child through the center’s communication app, in writing, and/or by phone. Parents shared that staff notify them about any injuries and that first aid, such as applying ice to a bump, is provided when needed. Some staff also gave examples of times they reported minor injuries to parents through text messages, phone calls, or the center’s app. These details did not match the information shared by the reporting party. Additionally, parents did not express any concerns about staff being overwhelmed or having too many children in care. Staff interviews consistently reflected that the facility follows policies to maintain proper staff-to-child ratios, including one teacher for every six toddlers when the toddler option was active, one teacher for every twelve preschool-age children, and one teacher for every four infants. Staff explained that if their room was at full capacity, they would ask parents to wait outside to prevent going over the limit. Leadership also worked with staff to redirect children into classrooms where space was available to stay within ratio requirements.

The review of check-in records and staff-to-child ratios did not show any issues that would lead to a lack of supervision. Incident reports addressing children's injuries were obtained and reviewed. While there may have been occasional delays in providing updates, there was evidence that staff responded to parent inquiries and communicated about incidents that occurred during care. Additionally, LPA’s unannounced walkthroughs did not reveal any observations of staff being out of ratio to a degree that would indicate inadequate supervision.

Based on the information collected, including interviews and record reviews, there is not a preponderance of evidence to prove that the violations did or did not happen.

Therefore, the allegations that (1) staff do not provide adequate supervision to day care children and (2) staff do not notify responsible party of incidents are determined to be unsubstantiated. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not take place. Therefore, the allegations are determined to be unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies are being cited during today’s visit. An exit interview was conducted with Director Nancy Fuller. A copy of this report and the Appeal Rights were provided and discussed. A Notice of Site Visit (LIC 9213) was also given and must be posted at the facility for 30 days. (End of Report)
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2