<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103810282
Report Date: 07/09/2025
Date Signed: 07/09/2025 02:34:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2025 and conducted by Evaluator Ka Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250430093218
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
103810282
ADMINISTRATOR:SIERRA HERNANDEZFACILITY TYPE:
860
ADDRESS:7055 N BLYTHE AVETELEPHONE:
(559) 475-0662
CITY:FRESNOSTATE: CAZIP CODE:
93722
CAPACITY:160CENSUS: 10DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Cynthia Merrill, Assistant DirectorTIME COMPLETED:
02:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not keep the facility free from outbreak.

Staff did not properly report an incident involving daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/09/2025, Licensing Program Analyst (LPA) Ka Vang conducted an unannounced inspection. The purpose of today’s inspection was to deliver the findings regarding the above listed allegations. LPA met with Assistant Director Cynthia Merrill. A tour of the facility was conducted, and a census was taken.

During the investigation, LPA conducted facility inspection and observation of the facility. LPA also interviewed staff members, conducted records review, and obtained copies of facility records. Interview and record review revealed that there was a recent Hand, Foot, and Mouth Disease (HFMD) outbreak in the facility. It was confirmed that Child #1 (C1) and Child #2 (C2) had HFMD, and four other children had symptoms which they all have been picked up from the facility; however, staff did not notify the daycare children authorized representatives to take precaution to prevent further spread of the HFMD. In addition, staff failed to notify the local health department of the HFMD outbreak.

(Continued on LIC9099-C).
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20250430093218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 103810282
VISIT DATE: 07/09/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the investigation, the preponderance of evidence has been met that staff did not keep the facility free from an outbreak and staff did not properly report an incident involving daycare children; therefore, the above allegations are found to be SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiencies are being cited during today’s inspection. (See next page LIC9099-D).

Cynthia was provided with a copy of appeal rights. Exit interview conducted and report was reviewed with Cynthia. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20250430093218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 103810282
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2025
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement is not met as evidenced by:

Based on interview and record review, the licensee did not comply with the section cited above.
1
2
3
4
5
6
7
Licensee agrees to submit Plan of Correction (POC) to CCL-Fresno Office by 07/24/2025. The POC shall include training material on children’s personal rights, agenda, and signatures/date of attendees, and protocols that will ensure that all daycare children will be provided with a safe and healthful environment as required by children’s personal rights regulations.
8
9
10
11
12
13
14
It was confirmed that there were three children whose parents called and confirmed that the children have Hand, Foot, and Mouth Disease (HFMD) and four other children who have symptoms. This poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
07/24/2025
Section Cited
CCR
101212(f)
1
2
3
4
5
6
7
(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement is not met as evidenced by:

Based on interview and record review, the licensee did not comply with the section cited above.
1
2
3
4
5
6
7
Licensee agrees to submit Plan of Correction (POC) to CCL-Fresno Office by 07/24/2025. The POC shall include training material on reporting requirement, agenda, and signatures/date of attendees, and protocols that will ensure that all daycare parents will be notified of unusual incidents per reporting requirement regulations.
8
9
10
11
12
13
14
It was confirmed that there was an outbreak of Hand, Foot, and Mouth Disease (HFMD) in the classroom; however, staff failed to report the outbreak to all the daycare children authorized representatives. This poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3