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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103810282
Report Date: 03/10/2026
Date Signed: 03/13/2026 02:54:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Ka Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260121082109
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
103810282
ADMINISTRATOR:SIERRA HERNANDEZFACILITY TYPE:
860
ADDRESS:7055 N BLYTHE AVETELEPHONE:
(559) 475-0662
CITY:FRESNOSTATE: CAZIP CODE:
93722
CAPACITY:160CENSUS: 25DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Cynthia Merrill, Assistant DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not inform child's authorized person of an outbreak.
INVESTIGATION FINDINGS:
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On 03/13/2026, Licensing Program Analyst (LPA) Ka Vang conducted an unannounced inspection. The purpose of today’s inspection was to deliver the finding pertaining to the above allegation. LPA met with Director Cynthia Merrill. A tour of the facility was conducted, and a census was taken.

During the investigation, LPA conducted two facility inspections and observed the classroom environment. LPA also interviewed staff members and other involved parties, reviewed facility records, and obtained copies of relevant documents. The investigation found that in November 2025, several children displayed symptoms of illness on various dates and times, and a Hand, Foot, and Mouth Disease (HFMD) notice was issued to parents of potentially exposed children. Interviews indicated that several children exhibit symptoms of illness on different dates and times in December 2025; however, LPA was unable to obtain sufficient evidence to determine whether a norovirus outbreak occurred in December 2025 and that staff failed to notify authorized representatives of such an outbreak.

(Continued on LIC9099-C).
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20260121082109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 103810282
VISIT DATE: 03/10/2026
NARRATIVE
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Although the allegation may have happened or is valid. There is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, no deficiency is being cited during today’s inspection.

Cynthia was provided with a copy of appeal rights. Exit interview conducted and report was reviewed with Cynthia. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4