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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103903654
Report Date: 05/31/2024
Date Signed: 05/31/2024 10:39:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2024 and conducted by Evaluator Claribel Soto
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240404142923
FACILITY NAME:ALCANTARA, ESMERALDA FAMILY CHILD CAREFACILITY NUMBER:
103903654
ADMINISTRATOR:ALCANTARA, ESMERALDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 896-1670
CITY:SELMASTATE: CAZIP CODE:
93662
CAPACITY:14CENSUS: 2DATE:
05/31/2024
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Esmeralda AlcantaraTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Child sustained unexplained injury while in care

Licensee handled child in a rough manner

Licensee yelled at child in care

Licensee pinched child in care
INVESTIGATION FINDINGS:
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On 5/31/2024, An unannounced complaint inspection was conducted by Licensing Program Analyst (LPA), Claribel Soto. LPA met with licensee, Esmeralda Alcantara. LPA toured the facility and census was taken. The purpose of today's inspection is to close the complaint investigation. During the course of the investigation, LPA interviewed licensee, parents, children, reviewed and obtained facility records.

The allegation that a child sustained an unexplained injury while in care was investigated and there were inconsistent statements and photos to indicate that any child received a bite mark or other injury. The allegation that a child was handled in a rough manner by licensee was investigated and there were inconsistent statements as to whether or not licensee grabbed any child by the chin. The allegation that licensee yelled at a child in care was investigated and although licensee indicates she has a loud speaking voice there were inconsistent statements as to whether or not licensee yelled at any child. The allegation that licensee pinched a child in care was investigated and there were inconsistent statements to indicate that licensee pinched any child.
Continued on 9099-C
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Claribel Soto
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20240404142923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: ALCANTARA, ESMERALDA FAMILY CHILD CARE
FACILITY NUMBER: 103903654
VISIT DATE: 05/31/2024
NARRATIVE
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The findings with regard to the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove the allegations occurred.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited.

An exit interview conducted with Licensee, Esmeralda Alcantara. A Notice of Site Visit was posted on parent board. This report shall be made available to the public upon request. Appeal Rights were provided.
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Claribel Soto
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2