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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103911075
Report Date: 10/02/2025
Date Signed: 10/02/2025 11:59:23 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250925125355
FACILITY NAME:MILLAN, LUCERO FAMILY CHILD CAREFACILITY NUMBER:
103911075
ADMINISTRATOR:MILLAN, LUCEROFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 394-5981
CITY:SANGERSTATE: CAZIP CODE:
93657
CAPACITY:14CENSUS: 2DATE:
10/02/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Lucero MillanTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Licensee's dog bit daycare child
Uncleared adult is supervising children in care
INVESTIGATION FINDINGS:
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On 10/02/25, Licensing Program Analyst (LPA) Martha De Haro arrived at the facility to conduct an unannounced complaint investigation to gather information to investigate the above allegations. LPA met with licensee Lucero Millan who accompanied LPA during the tour of the facility and a census was taken. Licensee is Spanish speaking and LPA De Haro assisted with interpretation. LPA explained the allegations to Ms. Millan. During today’s inspection investigation, facility records were reviewed, and interviews were conducted with licensee and a child.

During the course of the investigation, it was found that licensee has allowed an uncleared adult to assist with providing care and supervision of daycare children. Licensee indicated that the adult has assisted her with transporting daycare children to school on at least two (2) occasions.

In addition, based on interviews, it was also found that licensee’s dog has bitten at least one (1) daycare child while in care. (Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20250925125355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: MILLAN, LUCERO FAMILY CHILD CARE
FACILITY NUMBER: 103911075
VISIT DATE: 10/02/2025
NARRATIVE
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Based upon information gathered through interviews, the evidence standard has been met that Licensee’s dog bit a daycare child and that an uncleared adult is providing care and supervision to children in care, therefore, the above allegations are found to be SUBSTANTIATED.

Per Chapter 3, Division 12, Title 22 of the California Code of Regulations the following deficiencies were cited during today’s inspection (See LIC 9099-D).

LPA informed Licensee that this report dated 10/02/25 documents one Type A citation, which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA De Haro informed the Licensee Ms. Millan that she needs to provide a copy of this licensing report dated 10/02/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Licensee Lucero Millan.

A Civil Penalty in the amount of $200.00 was assessed due to the uncleared adult that was found providing care and supervision to daycare children in the home.

A notice of site visit was provided and must remain posted for 30 days. Exit interview conducted with licensee Lucero Millan and a copy of the report and appeal rights were given and discussed.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20250925125355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MILLAN, LUCERO FAMILY CHILD CARE
FACILITY NUMBER: 103911075
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/03/2025
Section Cited
HSC
1596.871(c)(1)(A)
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Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision(f) of this section or Section 1522.7, from the State Department of Social Services prior to employment, residence, or initial presence in the facility. This requirement is not met as evidenced by:
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Licensee agreed to have the uncleared adult fingerprinted and will submit proof to the Department by the Plan of Correction due date, 10/03/25.
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During the interview with Licensee, she stated that she has allowed an uncleared adult to assist her with transporting daycare children on at least two (2) occasions. This poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 04-CC-20250925125355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MILLAN, LUCERO FAMILY CHILD CARE
FACILITY NUMBER: 103911075
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/03/2025
Section Cited
CCR
102423(a)(2)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee... (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by:
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Licensee agreed to submit a signed statement to the Department, detailing her plan for preventing her dog from being around daycare children by the Plan of Correction due date, October 3, 2025.
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During interviews, it was found that Licensee's dog bit at least one (1) daycare child while in care. This poses as a potential risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5