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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103911075
Report Date: 11/14/2025
Date Signed: 11/14/2025 08:56:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250925125355
FACILITY NAME:MILLAN, LUCERO FAMILY CHILD CAREFACILITY NUMBER:
103911075
ADMINISTRATOR:MILLAN, LUCEROFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 394-5981
CITY:SANGERSTATE: CAZIP CODE:
93657
CAPACITY:14CENSUS: 0DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Lucero MillanTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Licensee does not allow parents to enter the daycare
INVESTIGATION FINDINGS:
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On 11/14/25, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Lucero Millan, toured the facility, and took a census. LPA explained and discussed the allegation and findings with Ms. Millan. Ms. Millan is Spanish speaking and LPA De Haro provided interpretation.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed licensee, children, and parents, conducted facility observations, and reviewed and obtained facility records.

Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that licensee does not allow parents to enter the daycare. (Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250925125355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: MILLAN, LUCERO FAMILY CHILD CARE
FACILITY NUMBER: 103911075
VISIT DATE: 11/14/2025
NARRATIVE
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Although the above allegation may have happened or is valid, there is no preponderance to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulation Title 22 Division 12 Chapter 3, no deficiencies are being cited today.

Exit interview conducted with licensee Lucero Millan. A copy of this report and Appeal Rights were provided and discussed. Notice of Site to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2