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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103912502
Report Date: 09/30/2025
Date Signed: 09/30/2025 12:18:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250807144925
FACILITY NAME:HERNANDEZ DE RIOS, ANA FAMILY CHILD CAREFACILITY NUMBER:
103912502
ADMINISTRATOR:HERNANDEZ DE RIOS, ANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 395-5501
CITY:FIREBAUGHSTATE: CAZIP CODE:
93622
CAPACITY:14CENSUS: 4DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Ana Hernandez De RiosTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Licensee is not present at the facility 80% of business hours.
Licensee has uncleared adults residing at the residence.
INVESTIGATION FINDINGS:
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On September 30, 2025, Licensing Program Analysts (LPAs) Miguel Herrera and Aurelio Mendoza conducted an unannounced inspection to conclude the complaint investigation that was submitted on 08/07/2025. LPA met with Licensee, Ana Hernandez De Rios, and explained the purpose of the inspection and delivered investigation findings. LPA Herrera also provided interpretation services in Spanish to Licensee Hernandez De Rios. A tour of the facility was conducted, and a census was taken. During the course of the investigation, LPA Herrera obtained and reviewed records, conducted interviews, and made facility observations that corroborated that licensee is not present at the facility 80% of business hours and licensee has uncleared adults residing at the residence.

Based on interviews and observations it was determined that Licensee Hernandez De Rios was not present 80% of the facility’s operating hours. During interviews, Licensee Hernandez De Rios disclosed that the day-care’s operating hours are 5am to 5pm, Monday through Friday. Based on interviews, it was disclosed that licensee was frequently absent during operating hours.
Continued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20250807144925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HERNANDEZ DE RIOS, ANA FAMILY CHILD CARE
FACILITY NUMBER: 103912502
VISIT DATE: 09/30/2025
NARRATIVE
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During interviews, Licensee Hernandez De Rios also confirmed her absence during operating hours due to medical reasons. Additionally, Licensee Hernandez De Rios disclosed that she also assisted at another licensed day-care facility while she left her assistant to operate the day-care independently. Licensee Hernandez De Rios disclosed that she assisted the other childcare home between the hours of 8am to 1pm. Additionally, Licensee Hernandez De Rios disclosed that the assistant operated the day care up to 3 times per week, and when she was ill, she would leave the facility and allow the assistant to operate the day care independently. Furthermore, Licensee Hernandez De Rios disclosed that she does not reside at the childcare address.

Therefore, the allegation that the licensee is not present at the facility 80% of business hours was corroborated. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Regarding the second allegation, LPAs observed 6 mobile homes and 2 upstairs units in the property. Based on county records obtained, the facility address was not subdivided, and all dwellings shared one address. In addition to the county records, LPA Herrera also obtained information from Fresno County’s Permits and Zoning Department that confirmed that there was only one address associated with the property. Therefore, any adult residing at the facility address is subject to criminal background clearance requirements. At the time of the inspection, there were adults present who had not been cleared by CCLD. Additionally, on 09/30/2025, LPAs observed an uncleared adult providing care for 4 children. Per Licensee Hernandez De Rios the uncleared adult was had been assisting with her day-care operations for approximately a month.

Therefore, it has been determined that the licensee has uncleared adults residing at the residence. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, two deficiencies are being cited on the attached LIC 9099-D. An exit interview was conducted with Licensee Ana Hernandez De Rios. A copy of this report and Appeal Rights were provided and discussed with Licensee Hernandez De Rios. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.

Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Licensee, Ana Hernandez De Rios. Per Licensee, Ana Hernandez De Rios a completed signed copy of the LIC 9224 will be placed in each child's file.

SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20250807144925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HERNANDEZ DE RIOS, ANA FAMILY CHILD CARE
FACILITY NUMBER: 103912502
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/30/2025
Section Cited
HSC
1596.871(c)(1)(A)
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Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision (f) of this section or Section 1522.7, from the State...
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Licensee Hernandez De Rios stated that she intends to move from the property as she has no control over the property and the adults who live on the property. Licensee stated that she will begin to search for rental properties and submit a Change of Location to CCLD Fresno by 10/30/2025.
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Department of Social Services prior to employment, residence, or initial presence in the facility.
This requirement is not met as evidenced by:
Based on records review, interviews and observations, adults reside and assist at the facility address without a criminal background clearance, which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 04-CC-20250807144925
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HERNANDEZ DE RIOS, ANA FAMILY CHILD CARE
FACILITY NUMBER: 103912502
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/03/2025
Section Cited
CCR
102417(a)
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(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.

This requirement is not met as evidenced by:
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Licensee Hernandez De Rios stated that she will reaarrange her schedule when permitted to ensure she is present 80% of the time and will communicate closure dates with parents if needed. Licensee Hernandez De Rios stated that she will submit a written statement detailing her plan of operations to CCLD Fresno by POC deadline, 10/03/2025.
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Based on interviews and Licensee Hernandez De Rio’s statement it was determined that licensee is not present 80% of the time during operating hours as she leaves the daycare for medical reasons and/or to assist at another daycare, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4