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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103912595
Report Date: 09/11/2025
Date Signed: 09/11/2025 12:04:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250721090459
FACILITY NAME:QUINTERO, LORENA FAMILY CHILD CAREFACILITY NUMBER:
103912595
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 0DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Lorena QuinteroTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Licensee not present in the facility 80% when children are in care
INVESTIGATION FINDINGS:
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On 09/11/25, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Lorena Quintero, toured the facility, and took a census. Also present in the home was Assistant #1. LPA explained and discussed the allegation and findings with Ms. Quintero.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed licensee, Assistant #1, another adult in the home, children, and parents, conducted facility observations, and reviewed and obtained facility records.

Information obtained throughout the investigation did not produce sufficient information to meet the preponderance of evidence standard to support that licensee Ms. Quintero is not present in the facility 80% when children are in care.
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250721090459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: QUINTERO, LORENA FAMILY CHILD CARE
FACILITY NUMBER: 103912595
VISIT DATE: 09/11/2025
NARRATIVE
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Although the above allegation may have happened or is valid, there is no preponderance to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulation Title 22 Division 12 Chapter 3, no deficiencies are being cited today. Exit interview conducted with licensee Lorena Quintero. A copy of this report and Appeal Rights were provided and discussed with Ms. Quintero. Notice of Site to be posted for 30 days.

SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2